Reference Guide

vConverter v4.1 Chapter 6 Appendix 183
100BFailed to Get Remote Resources
This means that the client cannot contact the source. To resolve this, navigate to
C:\Program Files\Vizioncore\vConverter\Bin\Support and follow these steps:
1. Open Machines.txt and remove any entries.
2. Enter the name of the source that is causing the problem.
3. Run the file called check.vbs (included in this folder as well).
• This will generate a WMI.log. If your log reads failed to connect this, it is usually
a result of permissions or DNS issues.
• From the client, go to a command prompt and try to ping the source system by
name. Try pinging by IP address. If you have access to the DNS server for the
domain, be sure that the machine is registered in the correct DNS domain. If you
do not have access to the DNS server and are still having problems pinging the
machine, try to ping the fully qualified domain name (FQDN) For example, if the
machine is named "SEC06" and it is located in a child domain named "DZ",
trying to ping the machine by its FQDN "SEC06.DZ". If you can ping the FQDN
and you cannot access your DNS server, try entering the FQDN into your local
hosts file. To do so, access Start→Run and type: notepad
%windir%\system32\drivers\etc\hosts).
• For hosts enter your machine's IP address; click Tab and enter the FQDN; click
Tab; and enter the machine name (e.g., 10.10.0.11 sec06.dz sec06). Save the file
and exit notepad.
• Go back to a command prompt and ping the machine name and the FQDN. You
will be able to go to vConverter and complete the conversion.
101BFailure to Create Directory
If you receive an error message indicating a failure to create a directory on the remote
host, follow the directions in the Change Login Credentials section in Chapter 3. Input
the correct credentials and then drag the source to the source server hotspot in the
Conversion Tasks pane.
102BCreate Flat Disk Image
Enabling the Create Flat Disk Image option (through the Disks tab on the Advanced
Properties window) can slow down the conversion process. Select this option only if you
need it—for example, if you intend to resize volumes using the vConverter Wizard.