Service Manual

Provisioning and Extensibility Overview of Dell VIS Self-Service Creator
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Figure 2: Request Workflow Extensibility
Requestor
Requestor
RESTful API
Custom SharePoint Portal
Manager Service
Requestor
3
rd
Party
Request System
VIS Self-Service Creator User Portal
The request workflow has various customization and integration options. Within the administrator’s UI,
the portal can be easily rebranded with the customer’s logo and name. With the assistance of Dell
Services, the comprehensive customization of the self-service portal is possible. Customizations
ranging from esthetic changes to the expansion of the portal are possible using the framework with VIS
Self-Service Creator.
Advanced integration with a third party system such as Microsoft SharePoint or BMC Remedy is also
possible. Custom integration can trigger the provisioning of the workload on VIS Self-Service Creator
for customers who currently manage workload requests through Microsoft SharePoint. At the
appropriate step in the Microsoft SharePoint workflow, a RESTful API call is preformed to the VIS Self-
Service Creator server, starting the workflow. Integration with existing corporate portals is also
possible, utilizing the RESTful API.
Approval Workflow
VIS Self-Service Creator provides customers the ability to create complex, multi-level approval
workflows. Approval workflow possibilities vary from no approval, to complex multi-level approvals.
Each approver is notified both by email and by in-application notification of an approval requiring their
attention. At each step, approvers can approve or deny the request. Additionally, custom properties
associated with the specific request can be modified. Examples of these properties include the daily
cost associated with the requested workload.
Approvals may also be required only when a request exceeds levels defined by the administrator, such
as vCPU count, memory size, storage size, or lease time. Requests below these defined limits may
proceed without the need for further approval.
VIS Self-Service Creator may be configured to request approvals both before the provisioning process
starts and after it completes. If your organization requires security or administrator signoff of newly
built machines, specific team approvals can be requested after the provisioning process has completed,
but prior to sending notification to the requesting user. In environments where the provisioning