Dell V310 Series User's Guide April 2009 Machine type(s): 4443 Model(s): 1d1, 1dw, 5dw www.dell.com | support.dell.
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Contents Safety information.............................................................................7 About your printer.............................................................................8 Thank you for choosing this printer!...............................................................................................................................8 Minimizing your printer's environmental impact..................................................................................................
Printing specialty documents.........................................................................................................................................32 Printing on both sides of the paper (duplexing) manually..................................................................................33 Working with photos..........................................................................................................................................................
Cleaning the exterior of the printer..............................................................................................................................74 Cleaning the scanner glass..............................................................................................................................................75 Troubleshooting...............................................................................76 Before you troubleshoot.......................................................
Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious.
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
• Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and “Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return empty ink cartridges for reuse or recycling through the Dell Cartridge Collection Program. To return an empty ink cartridge, go to www.dell.com/recycling to request a postage-paid bag. • Recycle the product packaging.
What are you looking for? Find it here Help using the printer software Windows Help Open a printer software program or application, and then click Help. Click to view context-sensitive information. Notes: • The Help installs automatically with the printer software. • The printer software is located in the printer Program folder or on the desktop, depending on your operating system.
Understanding the parts of the printer 10 9 1 8 2 3 7 6 4 5 Use the To 1 Paper support Load paper. 2 Wi-Fi indicator Check wireless status. Note: This feature is available in selected models only. 3 Card reader light Check card reader status. The light blinks to indicate that a memory card is being accessed. 4 Memory card slots Insert a memory card. 5 PictBridge and USB port Connect a PictBridge-enabled digital camera, USB Bluetooth adapter, or a flash drive to the printer.
1 6 2 5 3 4 Use the To 1 Scanner glass Scan and copy photos and documents. 2 Security slot Install an anti-theft cable on your printer. 3 Power supply with port Connect the printer to a power source. 4 USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. 5 Printhead 6 Scanner unit Install, replace, or remove ink cartridges.
Ordering and replacing supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. 1 Turn on your printer. 2 Open the printer. Note: The printhead moves to the cartridge installation position. 3 Press the release tab, and then remove the used ink cartridge or cartridges.
4 Remove the new cartridges from the foil, and then remove the protective cap from each of the ink cartridges. Install the black ink cartridge and then the color ink cartridge. Use two hands to install each cartridge. 2 1 Note: Install the ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 5 Close the printer. Ordering ink cartridges Page yields available at www.dell.com/supplies. For best results, use only Dell ink cartridges.
Recycling Dell products To return Dell products to Dell for recycling: 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 Click Order supplies in the Maintenance tab. 6 Click . 7 Follow the instructions on the computer screen.
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: 1 2 3 4 5 6 Color ON START Black Cancel 12 11 10 9 Use the: 1 8 7 To Power button • Turn the printer on and off. • Switch to Power Saver mode. Note: When the printer is on, press to switch to Power Saver mode. Press and hold for three seconds to turn off the printer. 2 Copy button Access the copy menu and make copies.
Use the: 7 To Cancel button • Cancel a print, copy, or scan job in progress. • Exit from a menu level of the Copy, Scan, Photo, or File Print menu to the top level of a menu. • Exit from a menu level of the Setup menu to the top level of the previous mode. • Clear current settings or error messages, and return to default settings. 8 9 Display View: Note: The display is turned off in Power Saver mode. • Printer status • Messages • Menus Select button • Select menu options. • Save settings.
Using the printer menus Copy menu Scan menu PictBridge menu1 Copies Scan to Paper Size Quality Lighter/Darker Resize Original Size Photo Reprint Collate Pages per Sheet Copies per Sheet Content Type ID Card Copy 1 • Computer – Application – Quality – Original Size • Network – Quality – File Type – Original Size • USB Flash Drive – Quality – File Type – Original Size • Memory Card – Quality – File Type – Original Size Photo Size Paper Type Quality Layout This menu appears only when a PictBridge-ena
Setup menu Paper Setup • Paper Size • Paper Type Maintenance • Ink Levels • Clean Printhead • Deep Clean Printhead • Align Printer • Print Test Page • Replace Printhead Device Setup • • • • • • Language Country/Region Power Saver Auto Screen Dim Eco-Mode Clear Settings Timeout Network • • • • • • Setup1 Print Setup Page Wi-Fi Protected Setup Wireless Information Bluetooth Setup2 • • • • • • • • • • Enable Discovery Printer Name Security Level Paper Size Photo Size Paper Type Defaults • Photo
Photo menu The following Photo options will not time out after two minutes of inactivity or after you turn off the printer, but they will return to the factory default settings when a memory card or flash drive is removed. • • • • Photo Effects Photo Size Layout Quality To change the temporary settings into new default settings 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press .
Resetting to factory settings Resetting to factory default settings will delete all the printer settings you have previously selected. Using the printer control panel menus 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 Press the arrow buttons to scroll to Set Defaults, and then press 4 Press the arrow buttons to scroll to Use Factory, and then press . .
3 Press the arrow buttons to scroll to Eco-Mode. 4 Select the Eco-Mode setting, and then press 5 Press . until you exit Setup, or press another mode button.
Using the printer software Minimum system requirements The printer software requires up to 500 MB of free disk space. Supported operating systems • • • • • • • Microsoft Windows 7 (Web only) Microsoft Windows Vista Microsoft Windows XP Microsoft Windows 2000 (SP4 or greater) Linux Ubuntu 8.04 LTS and 8.10 (Web only) Linux OpenSUSE 11.0 and 11.
Use the To AdobeTM Photo Album Starter Edition View, manage, and edit photos. Dell Toolbar Print, scan, or convert local files from Windows. (referred to as Toolbar) Dell Ink Management System Dell Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Dell Wireless Setup Utility (referred to as Wireless Setup Utility) Order ink. • • • • Send a fax. Receive a fax in three-in-one printers. Add, edit, or delete contacts in the built-in phone book. Access the Dell Fax Setup Utility.
Updating the printer software (Windows only) Checking for software updates 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Support tab, select Check for updates. 6 Follow the instructions on the computer screen.
Loading paper and original documents Loading paper 1 Fan the paper. 2 Center the paper on the paper support. 3 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides. Paper and specialty media guidelines Load up to: Make sure that: 100 sheets of plain paper • The paper guides rest against the edges of the paper.
Load up to: Make sure that: 25 sheets of heavyweight matte paper • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. • You select Automatic, Normal, or Photo print quality. Note: Draft mode is available but is not recommended for use with expensive paper such as heavyweight matte, labels, photo cards and glossy paper. 20 sheets of banner paper • You remove all paper from the paper support before inserting banner paper.
Load up to: Make sure that: 25 greeting cards, index cards, postcards, or photo cards • The print side of the card is faceup. • The paper guides rest against the edges of the cards. • You select Automatic, Normal, or Photo print quality. Note: Draft mode is available but is not recommended for use with expensive paper such as heavyweight matte, labels, photo cards and glossy paper. 1 2 25 sheets of photo/glossy paper • The print side of the paper is faceup.
• If you want to set the default photo print size: a Press the arrow buttons to scroll to Defaults, and then press . b Press to select Photo Print Size. c Press the arrow buttons to select the default photo print size for the printer, and then press 3 Press . until you exit Setup, or press another mode button. Loading original documents on the scanner glass 1 Open the top cover and place the document facedown on the scanner glass. 2 Close the top cover.
Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Select the borderless setting when printing photos. Printing basic documents Printing a document 1 Load the paper in the printer. 2 Send the print job: a With a document open, click File Print.
4 Click OK to close any printer software dialogs. 5 Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup.
3 Select and print the document: If the printer is using a USB connection a Press the arrow buttons to select the file name of the document that you want to print or the folder where the document is saved in the memory device. b Press , and then press to start printing the document. If the printer is using a Wireless connection (selected models only) a Press the arrow buttons to select the file name of the document that you want to print.
Printing labels 1 Load the label sheets in the printer. 2 Send the print job: a With a document open, click File Print. b Click Properties, Preferences, Options, or Setup. c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size. If necessary, choose the appropriate type of paper from the Paper Type list. d Click OK to close any printer software dialogs. e Click OK or Print.
4 From the 2-Sided Printing section, select Manual. Note: The Print Instruction Page to Assist in Reloading item is selected automatically. 5 Click OK. The printer prints the odd-numbered pages and the instruction sheet. 6 Flip and reload the paper, following the directions on the instruction sheet to complete the print job. 3 2 1 Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select Off from the drop-down menu.
Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. 1 Insert a memory card into the card slot or a flash drive into the USB port. Inserting a memory card Inserting a flash drive Notes: Notes: • Insert the card with the brand name label facing right.
Supported memory cards and file types Memory Card • • • • • • • • • • • • • • File Type Documents: Secure Digital (SD) • • • • • • • • • Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) Reduced Size MultiMedia Card (with adapter) (RS-MMC) MultiMedia Card mobile (with adapter) (MMCmobile) Memory Stick Memory Stick PRO Memory Stick Duo (with adapter) Memory Stick PRO Duo (with adapter) .doc (Microsoft Word) .xls (Microsoft Excel) .
7 Press the Color/Black button to set a color or black-and-white print. When you select color or black-only printing, the light near your choice comes on. 8 Press . Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Printing photos from a memory device using the printer software 1 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side, then see the instructions that came with the paper.
Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer. Notes: • Make sure that the PictBridge-enabled digital camera is set to the correct USB mode.
Printing photos from a memory device using the proof sheet 1 Load letter- or A4-size plain paper. 2 From the printer control panel, press . 3 Insert a memory card or flash drive. 4 Press the arrow buttons to scroll to Proof Sheet, and then press . 5 Press the arrow buttons to select an option to print a proof sheet. You can print a proof sheet: • For all photos on the memory device. • For the 20 most recent photos, if there are 20 or more photos on the memory device.
Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when you insert the memory card into the printer or connect the camera to the printer.
• The Bluetooth-enabled device you are using requires users to set up a Bluetooth connection on every print job. For more information, see the documentation for your Bluetooth device. • The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list. When the Bluetooth security level is set to High, the printer saves a list of up to eight Bluetooth devices that have previously set up a connection with the printer.
Setting the Bluetooth security level 1 Insert a Bluetooth USB adapter into the USB port. R B lu et oo th Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer. 2 From the printer control panel, press . 3 Press the arrow buttons to scroll to Bluetooth Setup, and then press button 4 Press the arrow buttons to scroll to Security Level, and then press . . 5 Press the arrow buttons to select the security level, and then press .
Bluetooth Dongle Connected appears on the display. Warning—Potential Damage: Do not touch cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled device. A loss of data can occur. Notes: • A Bluetooth adapter is not included with the printer. • Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter.
Changing the printing mode for a single print job 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Select Automatic, Quick Print, Normal, or Best. Note: Printing in Draft mode uses less ink and is ideal for printing text documents. Pausing print jobs 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens.
Copying Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying photos 1 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side, then see the instructions that came with the paper.) 2 Place a photo facedown on the scanner glass. 3 From the printer control panel, press 4 Press . until Photo Reprint appears. 5 Press the arrow buttons to scroll to Yes, and then press . 6 Press the arrow buttons to select the desired paper size, and then press 7 Press . .
5 Press the arrow buttons to set the copy quality to Automatic, Draft, Normal, or Photo, and then press to save your setting. 6 Press . Making a copy lighter or darker 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, press 4 Press . until Lighter/Darker appears. 5 Press the arrow buttons to adjust the slider, and then press to save your setting.
Repeating an image on one page You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items such as labels, decals, flyers, and handouts. 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, press 4 Press . until Copies per Sheet appears. 5 Press the arrow buttons to select the number of times that an image is repeated on a page: once, four times, nine times, or 16 times.
4 Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set a color or black-and-white copy. When you select color or black-only printing, the light near your choice comes on. 5 Press . 6 Load the next page of the document. • If you are copying a one-sided document, then load the next page faceup into the ADF or facedown on the scanner glass.
Scanning Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
6 Press the arrow buttons to select an application, and then press . 7 Press the arrow buttons to select the resolution quality and the original image size. Press each time you make a selection. 8 Press to start scanning. The scan is complete when the application you selected in step 6 opens on the destination computer, and the scan appears within the application as a new file.
11 Repeat steps 9 and 10 until all the photos that you want to scan are saved to the printer memory. 12 When asked if you want to scan another page, press the arrow buttons to scroll to No, and then press . The scan is complete when the photo editing application you selected in step 6 opens on the destination computer, and the scan appears within the application as a new file. Using the printer software 1 Load a photo or photos facedown on the scanner glass. 2 Click or Start.
Scanning directly to e-mail 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 Click Email, and then select Photo, Document or PDF. Scanning starts and the scan progress dialog appears.
Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network computer you are scanning to requires one. To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11g wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. If you are having issues with an n router, verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand/model.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run.
Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.
7 Type the IP address you want to assign to the printer in the IP Address field. 8 Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter. The printer Web page loads if the address was successfully assigned. For more information, contact your system support person.
6 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: a Create a network name or SSID for the network between the computer and your printer. b Write down the name of your network. Be sure to use the exact spelling and capitalization. c Go to the Security Type list, select WEP, and then create a WEP key. WEP keys must be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a–f, and 0-9. or • Exactly 5 or 13 ASCII characters.
13 In the Network Name (SSID) box, type the name you want to give your wireless network. 14 Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use the exact spelling and capitalization. 15 If Network Authentication appears in the list, select Open. 16 In the “Data encryption” list, select WEP. 17 If necessary, clear the “The key is provided for me automatically” check box. 18 In the Network Key box, type in a WEP key.
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network. WPS is faster and eliminates typing errors when new devices are added to a wireless network. The SSID and WPA passphrase are automatically detected and configured for you. The printer supports WPS and can be configured for a wireless access using WPS.
3 Press Enter, or click OK. The printer folder opens. b c d e Right-click the name of your printer. Click Sharing. From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name. Click OK. 3 Locate the printer from the remote computer: Note: The remote computer is the one that is not attached to the printer. a Do one of the following: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK.
Look for any of these identifier marks to check if your device is WPS certified: You can find these WPS logos on the side, back, or top of your access point or router. Where do I find my WEP key or WPA passphrase? To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or wireless router. Most access points have a Web page that can be accessed using a Web browser. You can also check the manual that came with your access point or router.
How do I find out what type of security my network is using? You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point, or consult your system support person. Note: The WEP key or WPA passphrase is not the same as the password for the wireless access point.
Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation. 1 Attach the large, rectangular connector to any USB port on your computer.
The following table compares the characteristics and requirements of the two types of wireless networks.
How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The Quality field indicates the relative strength of the wireless signal the printer is receiving.
How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. 1 Obtain the SSID of the network that the computer is connected to: a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason, MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable method of identifying a specific device on a network. Routers with security capabilities may allow filtering of MAC addresses on networks. This allows a managed list of devices to access the network, identified by their MAC addresses.
What is TCP/IP? Networks are able to function because computers, printers, and other devices are able to send data to each other, either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission rules called protocols. A protocol can be thought of as a language, and like a language, it has rules allowing participants to communicate with each other.
Maintaining the printer Maintaining ink cartridges Checking ink levels Using the printer control panel 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Maintenance, and then press 3 Press . again to select Ink Levels. 4 Press the arrow buttons to check the ink level in each cartridge. Using the printer software 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home.
4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 From the Maintenance tab, click Align cartridges. 7 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles. Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the paper support and paper exit tray are dry before beginning a new print job. Cleaning the scanner glass 1 Dampen a clean, lint-free cloth with water. 2 Gently wipe the scanner glass clean.
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • • • Make sure the power cord is plugged into the printer and into a working electrical outlet. Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Make sure the printer is turned on. Make sure the printer is securely connected to the host computer, print server, or other network access point.
• • • • “Printer is printing blank pages” on page 80 “Printer is busy or does not respond” on page 80 “Cannot delete documents from the print queue” on page 81 “Cannot print through USB” on page 81 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press .
2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information.
Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 4 Press to turn the printer back on. Paper jam in the paper support Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn off the printer. 2 Firmly grasp the paper, and then gently pull it out.
Print troubleshooting • • • • “Poor quality at the edges of the page” on page 83 “Streaks or lines on printed image” on page 83 “Print speed is slow” on page 84 “Computer slows down when printing” on page 84 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • Remove as many unused fonts as possible from your system. ADD MEMORY Consider purchasing more RAM.
Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.
Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol.
Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: REINSERT THE MEMORY CARD The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer.
SELECT THE CORRECT COMPUTER NAME FROM THE SCAN DESTINATION LIST ON THE PRINTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE If your wireless connection is down, then use a USB cable to connect your printer to your computer.
• The correct printer port is selected. • The computer and printer are both connected to the same wireless network. • The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete.
1 Obtain the SSID of the network that the computer is connected to. a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser. If you do not know the IP address of the wireless access point: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type cmd. 3 Press Enter or click OK. The Command Prompt window opens. 4 Type ipconfig, and then press Enter.
CHECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point. • If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
4 Plug the power cord back into the power outlet. 5 Turn on the printer, and then resume the installation on your computer. TRY RUNNING THE INSTALLER AGAIN 1 Close the installer. 2 Remove the CD, and then restart the computer. 3 Insert the CD and then run the installer again. Notes: • When you get to the Software Already Installed screen, make sure you select Install a printer.
Wi-Fi indicator light is not lit CHECK POWER If the Wi-Fi indictor light is off, make sure the light is on. If the • Make sure the printer is plugged in and turned on. light is not on, check the following: • Make sure the printer is plugged into a working outlet. • If the printer is plugged into a power strip, make sure it is turned on and working.
SELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly. 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Properties from the menu. 5 Click the Ports tab. 6 Locate the selected port.
If you are using WPA security A valid WPA passphrase is: • From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive. or • Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9. If your wireless network is not using security, then you will not have a security key. Using a wireless network with no security is not recommended because it can allow intruders to use your network resources without your consent.
CHECK YOUR WEP KEY OR WPA PASSPHRASE A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase. Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference. If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
d Type ping followed by a space and the IP address of the wireless access point. For example: ping 192.168.1.100 e Press Enter. 3 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again.
Notes: • If you change network settings, change them on all the network devices before changing them for the access point. • If you have already changed the wireless network settings on your access point, then you must change the settings on all the other network devices before you can see them on the network. 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Click the Settings tab.
3 Press Enter, or click OK. The Command Prompt window opens. 4 Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. How to locate a printer IP address • You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply. 8 Click OK, and then try to print again.
ELIMINATE NETWORK CONGESTION If a wireless network is too busy, the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include: • • • • • Transferring large files across the network Networked games Peer-to-peer file swapping applications Streaming video Too many computers on the wireless network at once ELIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications.
To assign a static IP address to the printer, do the following: 1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to see what IP address is currently assigned to the printer. 3 Open a Web browser and then type the printer IP address in the address field. Press Enter. The printer Web page loads. 4 Click the Configuration link. 5 Click the TCP/IP link. 6 Click the Set Static IP Address link.
Index A ad hoc SSID 59 WEP 59 ad hoc network 67 ad hoc wireless network adding a printer 61 creating using Windows 59 additional computers installing wireless printer 57 AliceBox 58 aligning the printhead 73 appliances wireless network 69 application list downloading 54 updating 54 assigning IP address 72 B banner paper 27 bidirectional communication enabling 98 black and white scanning 53 Bluetooth printing 42 setting the security level 42 setting up a connection 40 buttons, printer control panel Back 17
E Eco-Mode using 21 energy conserving 8 enlarging an image 46 envelopes 27 loading 32 printing 32 error using memory card 86 Ethernet 70 exterior of the printer cleaning 74 e-mailing scanned documents 53 F factory default settings resetting internal wireless print server 89 resetting to 21 file types supported 36 finding information 9 MAC address 71 publications 9 Web site 9 firewall on computer 92 flash drive inserting 35 printing documents from 31 printing photos using the proof sheet 39 scanning to 51 F
nothing happens when memory card is inserted 87 P page does not print 79 Pages per Sheet copies 48 paper conserving 8 paper and media banner paper 27 envelopes 27 heavyweight matte paper 27 index cards 28 iron-on transfers 28 photo cards 28 photo/glossy paper 28 plain paper 26 postcards 28 transparencies 28 paper default settings saving 28 paper exit tray 11 paper feed guard 11 paper guides 11 paper jam in the paper support 82 paper jam in the printer 81 paper or specialty media misfeeds 82 paper support 1
reducing an image 46 repeating an image 48 replacing ink cartridges 13 resetting internal wireless print server to factory default settings 89 resetting to factory defaults 21 resuming print job 44 reverse page order 31 S safety information 7 saving paper default settings 28 scan black and white 53 improving quality 53 PIN 54 scan job canceling 54 scan was not successful 86 scanner glass 12 cleaning 75 scanner unit 12 scanner unit does not close 85 scanning creating a PDF from scan 53 documents for editing
Wi-Fi indicator light is not lit 93 Wi-Fi indicator light is still orange 94 U UK special wireless setup instructions 58 uninstalling printer software 25 updating printer software 25 updating the application list 54 USB 62, 70 cable 67 USB connection with network connection 70 USB port 12 V Virtual Private Network 100 VPN lose connection to printer 100 W Web site finding 9 WEP 55 ad hoc 59 WEP key key index 72 locating 64 Windows installing printer on wireless network 57 Windows software Abbyy Sprint OCR
