Users Guide

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Aux-in no sound No sound using the
aux-in function
1. Ensure that the aux-in cable is properly
plugged in the soundbar’s aux-in jack and
to the aux-out jack of the audio device.
2. Try using a different or known good aux-in
cable.
3. Check if the audio device is turned on or is
playing music.
4. Ensure that the audio device volume is not
set to 0% volume level.
5. Try replacing the audio device with a
known-good audio device.
Aux-in distortion Aux-in cable is not
properly plugged in
1. Clear any obstructions between the
soundbar and the user.
2. Confirm that the audio line-in plug is
completely inserted into the jack of the
audio source.
3. Decrease the volume of the audio source.
4. Turn the volume level to a lower setting by
rotating the soundbar knob
counterclockwise.
5. Clean and reseat the cables.
6. Turn the bass or wave setting lower.
7. Turn the “Wow Surround” setting lower.
8. Ensure that the soundbar is properly
attached on the monitor.
9. Ensure no loose objects are touching the
soundbar.
Headphone jack is
connected, but no
sound is heard
USB streaming or
external audio source
is not playing music
and volume is 0%
1. Check if the platform music player or
external audio source is playing music.
2. Check if the audio source and the
soundbar volume are not set to 0%.
Headphone jack
connected
Audio distortion
1. Check if the headphone plug is properly
inserted into the soundbar headphone jack.
2. Check if the headphone plug is not
showing intermittent connection.
3. Check if the music file is not distorted
when playing without the headphone or
connected to a known good headphone.
Soundbar cannot
mount to the
monitor
T-Hook
1. Check if the T-Hook is missing.
2. Check if the T-Hook is not damaged or
broken.
3. Check if the Monitor/LCD soundbar slot is
open and that no Mylar covers obstruct the
slots.