Users Guide

Message Description/Solution
In the interactive mode , ClickYes when prompted to continue with
the installation.
This package is not compatible with the version
of Server Agent on your system. You must
upgrade to Server Administrator
before running this package.
Use an alternative update method from dell.com/support/manuals.
Administrator privileges are required to
perform
this update.
Log in with Administrator privileges, and try the update again.
You must reboot the system for the update to
take
effect.
If you shut down or power o the system after performing
an update, you will lose the update.
An Update Package is already running. Wait
until
it is complete before proceeding with another
update.
You can run only one DUP at a time.
This Update Package is not installed. Software
application
name: <name> Package version: <version>
Would you like to install?
In an interactive mode, if a fresh install is applicable, you are
presented with a choice to install or not. The package version is also
displayed.
Update Package exits with failure!
Update the KB2533623 and restart the update
process.
For some operating systems like: Microsoft Windows 7 and
Microsoft Windows server 2008 R2 you need to run the patch
update available in the KB article KB2533623 for further process.
DUP Message Logs
Logging occurs when you run a command for a DUP. The logs maintain information about all update activities. DUPs write to the Messages
log. If you install the same package more than once on the same system, the log is appended. The messages les directory contain
messages about a wide range of events on the system. Therefore, you must scan through the log le to nd the messages that are relevant
to DUPs.
Message Location
The default path for the older version prior to DUP 7.2 framework log le is %SystemDrive%\dell\updatepackage\log.
The path of the log les from 7.2 DUP framework are:
Windows Server 2008 and Windows Server 2012: %SystemDrive%\Program Data\Dell\UpdatePackage\log.
NOTE
: User needs to have administrative privilege to see the log les.
Messages Log Files
The messages log le includes the following information
• Date and time the DUP was launched
• Package release ID number
34
Troubleshooting for Systems Running Windows