Users Guide

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Frequently Asked Questions
Question: Must I reboot my system after applying every Dell Update Package (DUP)?
Answer: DUPs that are running in the interactive mode determine if it is necessary to reboot the system. If so, you are prompted to
reboot. In the silent unattended mode, the exit code is set to 2, which indicates that a system restart is required.
Question: Which operating systems are supported by DUPs?
Answer: The Dell Systems Software Support Matrix available at dell.com/support/manuals has information about the various Dell
systems, the operating systems supported by these systems, and the Dell OpenManage components that can be installed on these
systems.
Question: How do I perform updates if my operating system is not supported by DUPs?
Answer: If your operating system is not supported by the DUP, then the update must be applied Out-of-band using either iDRAC ,
LC or a Bootable ISO created using Dell Repository manager.
Question: I cannot locate a DUP on dell.com/support for my device. Where is it?
Answer: Make sure that you have provided all the required information for downloading DUPs, such as product category, product
line, product model, download category, and operating system.
DUPs are not available for all devices. Dell will continue to make additional DUPs available for more devices in future releases. See
the readme.txt file for a list of devices currently supported by DUPs.
Question: I'm using a software distribution tool to deploy my applications or operating system updates to my remote servers.
Can I use DUPs with this tool to remotely update my servers?
Answer: DUPs are designed to work with most software distribution tools. For more information, see the documentation for the
tool.
Question: Where can I find the error messages generated by a DUP that is running in an unattended mode?
Answer: The execution messages are stored in the Package log file and in the Windows System Event Log (SEL), which are
described in Messages Log Files.
The Package log file resides in the following default directory: %SystemDrive%\Program Data\Dell\UpdatePackage\log
Windows Server 2008 and Windows Server 2012: %SystemDrive%\Program Data\Dell\UpdatePackage\log.
The Windows SEL is available through the Windows Event Viewer.
Question: If you are updating the Power Supply, it may take some time to apply. What do I need to do?
Answer: While updating for the Power Supply from DUP, it may take sometime for the updates to apply. It is critical that the system
is not unplugged, restarted or turned on, as the system switches to sleep mode for sometime to complete the update. Wait until the
process is completed.
Question: When I execute a DUP from the command line prompt, I continue to see Windows dialog boxes and pop-up
messages. Can I direct the output to the command line prompt console?
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