Users Guide

6
Troubleshooting for Systems Running Windows
This section describes possible troubleshooting steps related to systems running Microsoft Windows.
Known Issues
The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) on systems running Windows
operating systems. Also see the corresponding Readme for Windows at dell.com/support/manuals.
NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest information regarding
known issues.
Inventory Failure
NOTE: This issue is applicable to systems running Windows Server 2008 and higher.
NOTE: An in-built feature called User Account Control (UAC) automatically reduces the potential of security breaches
for a system running Windows operating system.
Before you run SUU or DUPs on the system, change the security options in Group Policy Editor.
1. Open Group Policy Editor using one of the following methods:
• For Local Group Policy, click Start → Run → gpedit.msc.
• For Active Directory -based Group Policy Object (GPO), click Start → Run → gpedit.msc and browse to the required
GPO.
NOTE: Ensure that the system is a member of the domain.
The Group Policy Editor window is displayed.
2. Browse to Computer Configuration → Windows Settings → Security Settings → Local Policies → Security Options.
3. Navigate to User Account Control → Behavior of the elevation prompt for administrators in Admin Approval Mode.
4. Right-click and select Elevate without prompt.
Messages
For descriptions and solutions to messages that you may receive when running DUPs, see the following table. Also see the
corresponding Readme for Microsoft Windows at dell.com/support/manuals.
Table 6. Messages
Message Description/Solution
This Update Package is not compatible with
your
system. Your system: <system model name>
Select a compatible DUP, and try the update again.
This Update Package is not compatible with
your
system. Your system: <system model name>
Select a compatible DUP, and try the update again.
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