Users Guide

To resolve this, stop the Dell OpenManage Server Administrator and Dell OpenManage Server Administrator Storage Management
Service before running the storage controller firmware DUPs.
Loss of Functionality While Renaming Linux DUPs
Linux DUPs can be executed even if they are renamed, but some functionality is lost. Renamed Linux DUPs with extensions that are
in the Linux MIME (Multimedia Internet Message Extensions) database could fail to execute from various X‑Windows desktops, for
example GNOME. In this case the desktop issues a file open error message indicating that the DUP cannot be opened. This occurs if
a DUP with an uppercase .BIN extension is renamed to a lowercase .bin extension. The .bin extension has an entry in the Linux
MIME database which leads to the file open error.
DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
If DUPs fail to run on a 64-bit Red Hat Enterprise Linux operating system, manually install the following RPMs:
• compat-libstdc++-33.i686
• libstdc++-4.4.4-5.el6.i686
• libxml2.i686
NOTE: The RPMs are available on the Red Hat Enterprise Linux 6.3 x64 media.
DUP Update of Firmware Might Fail While Running in the UEFI Mode
When Red Hat Enterprise Linux 6 or SLES 11 is installed and booted in a UEFI environment, flashing firmware using DUP might fail
after DUP reboots the system.
DUP relies on a warm reset to enable firmware flashing. In the UEFI mode, the kernel by default performs a cold reset.
Boot the system with the reboot=k kernel command line option to enable the firmware flashing procedure to complete successfully.
You could add this to /etc/grub.conf to be persistent across reboots.
NOTE: Using the reboot=w option as documented in the Linux Kernel documentation might cause a Kernel Panic to
occur on Red Hat Enterprise Linux 6 while the system shuts down.
Messages
For descriptions and solutions to messages that you may receive when running DUPs, see the following table:
Table 5. Update Packages Message Information
Message Description/Solution
This Update Package is not compatible with
your
system Your system: <Model Name> System(s)
supported by this package: <Model Name>
Select a compatible DUP, and try the update again.
This Update Package cannot be executed under
the current
operating system.
DUPs supports Linux operating systems and kernels supported
by the -- rebuild option.
This Update Package is not compatible with
any of
the devices detected in your system.
Select a compatible DUP for the device(s) you want to update,
and try again.
The prerequisite software version for this
update
was not found.
Software application name: <name>
The DUP you selected cannot be installed because a
prerequisite requirement was not met. Install the appropriate
prerequisite software version, and try the update again.
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