Users Guide

5
Linux Troubleshooting
This section describes possible troubleshooting steps related to Linux Operating System.
Known Issues
The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for Linux operating systems. Also
see the corresponding Readme for Linux at dell.com/support/manuals.
NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest information regarding
known issues.
Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
If you try to run a diagnostic task and there are pending updates, the diagnostic task fails.
To resolve this, complete all pending updates, reboot the system and then run a diagnostic task.
Abnormal Termination of a DUP
A DUP may stop abruptly due to a power outage or abnormal termination.
To resolve this:
1. Remove the lock file from the lock folder.
2. Type the command: rm -f /var/lock/.spsetup.
3. Run the DUP again to reapply the update.
Error While Loading Shared Libraries
The following error may be displayed when you load shared libraries. Error while loading shared libraries: libstdc++.so.5: Cannot
open shared object file: No such file or directory.
To install the compatibility libraries, using the following command: RPM -ih compat-libstdc++-33-3.2.3-47.3.i386.rpm.
Insufficient Free Physical Memory to Load the BIOS Image
BIOS updates require enough free physical memory to load the entire BIOS image into the physical memory. If there is insufficient
free physical memory available on the system to load the BIOS image, the DUP for the BIOS may fail. To resolve, the BIOS can be
updated using UEFI-based update utility or Lifecycle Controller Platform Update option, run the DUP after adding more memory or
immediately after a reboot.
Kernel Panic While Running Storage Controller Firmware Update Packages
Linux systems running one or more applications that interact with SCSI devices in certain ways are known to cause a kernel panic
situation.
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