Users Guide

Frequently Asked Questions

Question: Must I reboot my system after applying every Dell Update Package (DUP)?

Answer: DUPs that are running in the interactive mode determine if it is necessary to reboot the system. If

so, you are prompted to reboot. In the silent unattended mode, the exit code is set to 2, which indicates

that a system restart is required.

Question: Which operating systems are supported by DUPs?

Answer: The Dell Systems Software Support Matrix available at dell.com/support/manuals has

information about the various Dell systems, the operating systems supported by these systems, and the

Dell OpenManage components that can be installed on these systems.

Question: How do I perform updates if my operating system is not supported by DUPs?

Answer: For those operating systems that are not currently supported, you can perform updates by using

the existing update formats from dell.com/support.

Question: I cannot locate a DUP on dell.com/support for my device. Where is it?

Answer: Make sure that you have provided all the required information for downloading DUPs, such as

product category, product line, product model, download category, and operating system.

DUPs are not available for all devices. Dell will continue to make additional DUPs available for more

devices in future releases. See the readme.txt file for a list of devices currently supported by DUPs.

Question: I'm using a software distribution tool to deploy my applications or operating system updates

to my remote servers. Can I use DUPs with this tool to remotely update my servers?

Answer: DUPs are designed to work with most software distribution tools. For more information, see the

documentation for the tool.

Question: Where can I find the error messages generated by a DUP that is running in an unattended

mode?

Answer: The execution messages are stored in the Package log file and in the Windows System Event Log

(SEL), which are described in Messages Log Files.

The Package log file resides in the following default directory: %SystemDrive%\Program Data\Dell

\UpdatePackage\log

Windows Server 2008 and Windows Server 2012: %SystemDrive%\Program Data\Dell\UpdatePackage

\log.

The Windows SEL is available through the Windows Event Viewer.