Users Guide
Table Of Contents
- Dell Update Packages version 21.04 User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
- Appendix
Frequently Asked Questions
Question: Must I reboot my system after applying every Dell Update Package (DUP)?
Answer: DUPs that are running in the interactive mode determine if it is necessary to reboot the system. If so, you are prompted
to reboot. In the silent unattended mode, the exit code is set to 2, which indicates that a system restart is required.
Question: Which operating systems are supported by DUPs?
Answer: The Dell Systems Software Support Matrix available at dell.com/support/manuals has information about the various
Dell systems, the operating systems supported by these systems, and the Dell OpenManage components that can be installed on
these systems.
Question: How do I perform updates if my operating system is not supported by DUPs?
Answer: If your operating system is not supported by the DUP, then the update must be applied Out-of-band using either
iDRAC , LC or a Bootable ISO created using Dell Repository manager.
Question: I cannot locate a DUP on dell.com/support for my device. Where is it?
Answer: Make sure that you have provided all the required information for downloading DUPs, such as product category,
product line, product model, download category, and operating system.
DUPs are not available for all devices. Dell will continue to make additional DUPs available for more devices in future releases.
See the readme.txt file for a list of devices currently supported by DUPs.
Question: I'm using a software distribution tool to deploy my applications or operating system updates to my remote
servers. Can I use DUPs with this tool to remotely update my servers?
Answer: DUPs are designed to work with most software distribution tools. For more information, see the documentation for the
tool.
Question: Where can I find the error messages generated by a DUP that is running in an unattended mode?
Answer: The execution messages are stored in the Package log file and in the Windows System Event Log (SEL), which are
described in Messages Log Files.
The Package log file resides in the following default directory: %SystemDrive%\Program
Data\Dell\UpdatePackage\log
Windows Server 2008 and Windows Server 2012: %SystemDrive%\Program Data\Dell\UpdatePackage\log.
The Windows SEL is available through the Windows Event Viewer.
Question: If you are updating the Power Supply, it may take some time to apply. What do I need to do?
Answer: While updating for the Power Supply from DUP, it may take sometime for the updates to apply. It is critical that the
system is not unplugged, restarted or turned on, as the system switches to sleep mode for sometime to complete the update.
Wait until the process is completed.
Question: When I execute a DUP from the command line prompt, I continue to see Windows dialog boxes and pop-up
messages. Can I direct the output to the command line prompt console?
Answer: Use the /s and /l options to direct the output to the log files.
Question: How can I gain access to the DUP dependency information and other information?
Answer: This information is displayed on the initial graphical user interface (GUI) screen when you run the DUP.
Some information is also available by using the CLI,/c/s options. (You must use the /c /s options together.) However, this
method provides limited information, such as the version of the update and whether it is applicable for the target system.
Question: Can I use DUPs on other vendors’ systems?
Answer: No. DUPs are designed for use on Dell systems only.
Question: I recently updated the BIOS on my system and now I would like to go back to the previous version. Can I
do this with DUP?
Answer: Yes. Download the DUP for the previous version of the system BIOS from dell.com/support and install it. If a DUP is
not available, use one of the other formats on dell.com/support.
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40 Frequently Asked Questions