Users Guide
Table Of Contents
- Dell Update Packages version 21.04 User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
- Appendix
Table 6. Messages
Message Description/Solution
The version of this Update Package is the
same
as the currently installed version.
Software application name: <name>
Package version: <version> Installed
version: <version>
The DUP you selected cannot be installed because the same
version of the software already exists on the system.
In the interactive mode , ClickYes when prompted to continue
with the installation.
This package is not compatible with the
version
of Server Agent on your system. You must
upgrade to Server Administrator
before running this package.
Use an alternative update method from dell.com/support/
manuals.
Administrator privileges are required to
perform
this update.
Log in with Administrator privileges, and try the update again.
You must reboot the system for the update
to take
effect.
If you shut down or power off the system after performing
an update, you will lose the update.
An Update Package is already running.
Wait until
it is complete before proceeding with
another update.
You can run only one DUP at a time.
This Update Package is not installed.
Software application
name: <name> Package version: <version>
Would you like to install?
In an interactive mode, if a fresh install is applicable, you are
presented with a choice to install or not. The package version
is also displayed.
Update Package exits with failure!
Update to the latest available KB article
update for the operating system and restart
the update process
For some operating systems like: Microsoft Windows server
2008 R2 you need to run the patch update available in the
latest KB article for further process.
DUP Message Logs
Logging occurs when you run a command for a DUP. The logs maintain information about all update activities. DUPs write to
the Messages log. If you install the same package more than once on the same system, the log is appended. The messages files
directory contain messages about a wide range of events on the system. Therefore, you must scan through the log file to find
the messages that are relevant to DUPs.
Message Location
The default path for the older version prior to DUP 7.2 framework log file is %SystemDrive%\dell\updatepackage\log.
The path of the log files from 7.2 DUP framework are:
Windows Server 2008 and Windows Server 2012: %SystemDrive%\Program Data\Dell\UpdatePackage\log.
Troubleshooting for Systems Running Windows
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