Users Guide
Table Of Contents
- Dell Update Packages version 21.04 User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
- Appendix
DUP Message Logs
Logging occurs when you run a command for a DUP. The logs maintain information about all update activities. DUPs write to
the Messages log. If you install the same package more than once on the same system, the log is appended. The messages files
directory contain messages about a wide range of events on the system. Therefore, you must scan through the log file to find
the messages that are relevant to DUPs.
Message Location
The default location of the message log files is /var/log/dell/updatepackage/log.
Messages Log Files
The messages log file includes the following information
● Date and time the DUP was launched
● Package release ID number
● The full path and filename of the support log generated by the command
● DUP type
● DUP version
● Framework version of the DUP
● Software application name of the DUP
● Version of the currently installed DUP
● Version that the command is trying to apply to the system
● Exit code that results from execution of the command
● Whether a reboot was performed
NOTE:
The support log files are intended for use by Dell support personnel. Dell encourages you to redirect the DUP output
to a file of your choice.
32 Linux Troubleshooting