Users Guide
Table Of Contents
- Dell Update Packages version 21.04 User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
- Appendix
Table 5. Update Packages Message Information
Message Description/Solution
This Update Package is not compatible with
any of
the devices detected in your system.
Select a compatible DUP for the device(s) you want to
update, and try again.
The prerequisite software version for this
update
was not found.
Software application name: <name>
Current version:<version>
Required version: <version>
The DUP you selected cannot be installed because a
prerequisite requirement was not met. Install the appropriate
prerequisite software version, and try the update again.
You must use the -f option to continue
with the
update in the non‑interactive mode.
The version of this DUP is either older than or the same
as the version installed. To apply the DUP, you must force
execution.
The software to be updated was not found.
Install
the following software, and then retry
the update. Software name: <name> Required
version: <version>
The system does not contain the software that matches the
DUP.
The version of this Update Package is
newer than
the currently installed version. Software
application name: <name>
Package version: <version> Installed
version: <version>
This message confirms the version of the currently installed
software before the update is performed.
(Using the interactive mode) Type Y or N when prompted to
continue.
(Using the CLI) Specify the -f option.
The version of this Update Package is
older than
the currently installed version. Software
application name: <name>
Package version: <version> Installed
version: <version>
The DUP you selected cannot be installed because a newer
version of the software already exists on the system.
To install the older version:
(Using the interactive mode) Type Y or N when prompted to
continue.
(Using the CLI) Specify the -f option.
The version of this Update Package is the
same
as the currently installed version.
<version> Software application name:
<name> Package version: <version>
Installed version: <version>
The DUP you selected cannot be installed because the same
version of the software already exists on the system.
(Using the interactive mode) Type Y or N when prompted to
continue.
(Using the CLI) Specify the -f option.
This package is not compatible with the
version
of Server Agent on your system. You must
upgrade to Server Administrator
before running this package.
Use an alternative update method from dell.com/support/
manuals.
This update package requires an OpenIPMI
driver.
Currently no OpenIPMI driver is installed
on the system.
The DUP you selected cannot be installed because you do
not have the OpenIPMI driver installed on the system.
26 Linux Troubleshooting