Users Guide
Table Of Contents
- Dell Update Packages User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
Table 6. Messages (continued)
Message Description/Solution
Software application name: <name>
Package version: <version> Installed
version: <version>
In the interactive mode , ClickYes when prompted to continue with
the installation.
This package is not compatible with the
version
of Server Agent on your system. You must
upgrade to Server Administrator
before running this package.
Use an alternative update method from dell.com/support/
manuals.
Administrator privileges are required to
perform
this update.
Log in with Administrator privileges, and try the update again.
You must reboot the system for the update
to take
effect.
If you shut down or power off the system after performing
an update, you will lose the update.
An Update Package is already running. Wait
until
it is complete before proceeding with
another update.
You can run only one DUP at a time.
This Update Package is not installed.
Software application
name: <name> Package version: <version>
Would you like to install?
In an interactive mode, if a fresh install is applicable, you are
presented with a choice to install or not. The package version is
also displayed.
Update Package exits with failure!
Update to the latest available KB article
update for the operating system and restart
the update process
For some operating systems like: Microsoft Windows server 2008
R2 you need to run the patch update available in the latest KB
article for further process.
DUP Message Logs
Logging occurs when you run a command for a DUP. The logs maintain information about all update activities. DUPs write to the
Messages log. If you install the same package more than once on the same system, the log is appended. The messages files directory
contain messages about a wide range of events on the system. Therefore, you must scan through the log file to find the messages that
are relevant to DUPs.
Message Location
The default path for the older version prior to DUP 7.2 framework log file is %SystemDrive%\dell\updatepackage\log.
The path of the log files from 7.2 DUP framework are:
Windows Server 2008 and Windows Server 2012: %SystemDrive%\Program Data\Dell\UpdatePackage\log.
NOTE: User needs to have administrative privilege to see the log files.
34 Troubleshooting for Systems Running Windows