Users Guide
Table Of Contents
- Dell Update Packages User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
Troubleshooting for Systems Running
Windows
This section describes possible troubleshooting steps related to systems running Microsoft Windows.
Topics:
• Known Issues
• Messages
• DUP Message Logs
Known Issues
The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) on systems running Windows operating
systems. Also see the corresponding Readme for Windows at dell.com/support/manuals.
NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest information regarding
known issues.
Inventory Failure
NOTE: This issue is applicable to systems running Windows Server 2008 and higher.
NOTE: An in-built feature called User Account Control (UAC) automatically reduces the potential of security breaches
for a system running Windows operating system.
Before you run SUU or DUPs on the system, change the security options in Group Policy Editor.
1. Open Group Policy Editor using one of the following methods:
• For Local Group Policy, click Start > Run > gpedit.msc.
• For Active Directory -based Group Policy Object (GPO), click Start > Run > gpedit.msc and browse to the required GPO.
NOTE: Ensure that the system is a member of the domain.
The Group Policy Editor window is displayed.
2. Browse to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options.
3. Navigate to User Account Control > Behavior of the elevation prompt for administrators in Admin Approval Mode.
4. Right-click and select Elevate without prompt.
Messages
For descriptions and solutions to messages that you may receive when running DUPs, see the following table. Also see the corresponding
Readme for Microsoft Windows at dell.com/support/manuals.
Table 6. Messages
Message Description/Solution
This Update Package is not compatible with
your
system. Your system: <system model name>
Select a compatible DUP, and try the update again.
6
32 Troubleshooting for Systems Running Windows