Users Guide
Table Of Contents
- Dell Update Packages User's Guide
- Getting Started
- What’s new in this release
- DUP event viewer
- Zip pack elimination
- Slot information for hard drive
- Dependency
- Supported Operating Systems
- Prerequisites
- Prerequisites And Features For Systems Running Linux
- Prerequisites and Features for Systems Running Windows
- Downloading DUPs
- Downloading DUPs through Repository Manager
- Installing Device Drivers
- Installation Order of DUPs
- Best practices for using DUPs
- Other Documents You May Need
- Contacting Dell
- Using Dell Update Packages
- Update and Rollback in Lifecycle Controller Enabled Server
- Command Line Interface Reference
- Linux Troubleshooting
- Known Issues
- Diagnostic Tasks Will Not Run While a DUP Reboot is Pending
- Abnormal Termination of a DUP
- Error While Loading Shared Libraries
- Insufficient Free Physical Memory to Load the BIOS Image
- Kernel Panic While Running Storage Controller Firmware Update Packages
- Loss of Functionality While Renaming Linux DUPs
- DUPs Fail on 64-bit Red Hat Enterprise Linux Operating System
- DUP Update of Firmware Might Fail While Running in the UEFI Mode
- Messages
- DUP Message Logs
- Known Issues
- Troubleshooting for Systems Running Windows
- Trusted Platform Module and BitLocker Support
- Microsoft Windows Server 2008 User Account Control
- Frequently Asked Questions
Linux Troubleshooting
This section describes possible troubleshooting steps related to Linux Operating System.
Topics:
• Known Issues
• Messages
• DUP Message Logs
Known Issues
The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for Linux operating systems. Also see
the corresponding Readme for Linux at dell.com/support/manuals.
NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest information regarding
known issues.
Diagnostic Tasks Will Not Run While a DUP Reboot is
Pending
If you try to run a diagnostic task and there are pending updates, the diagnostic task fails.
To resolve this, complete all pending updates, reboot the system and then run a diagnostic task.
Abnormal Termination of a DUP
A DUP may stop abruptly due to a power outage or abnormal termination.
To resolve this:
1. Remove the lock file from the lock folder.
2. Type the command: rm -f /var/lock/.spsetup.
3. Run the DUP again to reapply the update.
Error While Loading Shared Libraries
The following error may be displayed when you load shared libraries. Error while loading shared libraries: libstdc++.so.5: Cannot
open shared object file: No such file or directory.
To install the compatibility libraries, using the following command: RPM -ih compat-libstdc++-33-3.2.3-47.3.i386.rpm.
Insufficient Free Physical Memory to Load the BIOS Image
BIOS updates require enough free physical memory to load the entire BIOS image into the physical memory. If there is insufficient free
physical memory available on the system to load the BIOS image, the DUP for the BIOS may fail. To resolve, the BIOS can be updated
using UEFI-based update utility or Lifecycle Controller Platform Update option, run the DUP after adding more memory or immediately
after a reboot.
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