Dell UltraSharp U3818DW Monitor User’s Guide Model: U3818DW Regulatory model: U3818DWb
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Copyright © 2017 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . . . . . . 35 Setting the Maximum Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . . . . . . . . . . 50 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Built-in Diagnostics . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.
Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) USB 3.
Product Features The Dell U3818DW flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 95.29 cm (37.5-inch) viewable area display (measured diagonally). 3840 x 1600 (21:9) resolution, plus full-screen support for lower resolutions. • Wide viewing angle to allow viewing from a sitting or standing position. • Color gamut of 99% sRGB with an average Delta E < 2.
Identifying Parts and Controls Front View Front panel controls Description Label 8 1 Function buttons (For more information, see Operating the Monitor) 2 Power On/Off button (with LED indicator) | About Your Monitor
Back View Back view with monitor stand Label 1 Description VESA mounting holes (100 mm x 100 mm behind attached VESA Cover) Use Wall mount monitor using VESA-compatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from monitor. 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support. 5 Cable management slot Use to organize cables by placing them through the slot.
Side View Label Description Use 1 USB downstream port Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor.* 2 USB downstream port with Power Charging Connect to charge your device. * To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).
Bottom View Bottom view without monitor stand Label Description Use 1 AC power connector Connect the power cable. 2 Security lock slot Secures monitor with security lock (security lock not included). HDMI port connector Connect your computer with HDMI cable. 4 DisplayPort in connector Connect your computer with DP cable. 5 USB Type-C port Connect the USB Type-C cable that came with monitor with your monitor to the computer or mobile device.
* Headphone usage is not supported for the audio line out connector. ** To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s). Monitor Specifications Flat Panel Specifications Model U3818DW Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Type Aspect ratio 21:9 Viewable image Diagonal 952.9 mm (37.5 inches) Horizontal, Active Area 879.67 mm (34.
Connectivity Border width (edge of monitor to active area) • • • • • • 2 x HDMI 2.0 (HDCP 2.2) 1 x DP 1.2 (HDCP 2.2) 2 x USB 3.0 Upstream port 2 x USB 3.0 Downstream port (side) 2 x USB 3.0 Downstream port (bottom) 1 x USB Type-C (Alternate mode with DP1.2, Power Delivery, and USB2.0) 10.5 mm (Top) 10.0 mm (Left/Right) 19.
Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/ Vertical) VESA, 640 x 400 31.5 70.1 25.2 -/+ VESA, 640 x 480 31.5 59.9 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 720 x 400 31.5 70.1 28.3 -/+ VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1152 x 864 67.5 75.
Speaker Specifications Model U3818DW Speaker 2 x 9.0 W Frequency Response 100 Hz - 20 kHz Impedance 8 ohm Physical Characteristics Model Signal cable type U3818DW • • • • Digital: HDMI, 19 pins Digital: DisplayPort, 20 pins Universal Serial Bus: USB, 4 pins Universal Serial Bus: Type-C, 24 pins Dimensions (with stand) Height (extended) 547.0 mm (21.54 inches) Height (compressed) 432.0 mm (17.00 inches) Width 894.0 mm (35.2 inches) Depth 226.4 mm (8.
Weight of stand assembly 2.5 kg (5.5 lb) Front frame gloss Black Frame - 30 gloss unit (max.
Power Management Modes If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
Pin Assignments DisplayPort Connector Pin Number 18 20-pin Side of the Connected Signal Cable 1 ML0(p) 2 GND 3 ML0(n) 4 ML1(p) 5 GND 6 ML1(n) 7 ML2(p) 8 GND 9 ML2(n) 10 ML3(p) 11 GND 12 ML3(n) 13 GND 14 GND 15 AUX(p) 16 GND 17 AUX(n) 18 GND 19 Re-PWR 20 +3.
HDMI Connector Pin Number 19-pin Side of the Connected Signal Cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
4 GND 5 SSTX- 6 SSTX+ 7 GND 8 SSRX- 9 SSRX+ USB Downstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ USB Type-C Connector Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1+ B2 TX2+ A3 TX1- B3 TX2- A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D+ B6 About Your Monitor | 21
A7 D- B7 A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2- B10 RX1- A11 RX2+ B11 RX1+ A12 GND B12 GND USB Ports • 1 x USB Type-C - bottom • 2 x USB 3.0 upstream - bottom • 2 x USB 3.0 downstream - bottom • 2 x USB 3.0 downstream - side • Power Charging Port- the port with battery icon; supports fast current charging capability if the device is BC1.2 compatible. NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor. • If you notice white powder when you unpack your monitor, wipe it off with a cloth. • Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter-colored monitor.
Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it.
5 Lift the cover, as shown, to expose the VESA area for stand assembly. 6 Attach the stand assembly to the monitor. a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b Press the stand down till it snaps into place.
7 Place the monitor upright. a Slide one hand in the cutout area on the bottom cushion and use the other hand to hold the stand. b Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not press on the panel screen when lifting the monitor. 8 26 Remove the cover from the monitor.
Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1 Turn Off your computer and disconnect the power cable. 2 Connect the HDMI/DP/USB Type-C cable from the monitor to your computer or USB Type-C device. Connecting the HDMI cable NOTE: The default out of factory setting in the U3818DW is HDMI 2.0.
Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the U3818DW is DP1.2. If the monitor fails to show any content after the DP cable is connected, follow the procedures below to change the settings from DP1.2 to DP1.1: • Press second button next to the • Use the and buttons to highlight Input Source, then use the enter the submenu. • Use the • Press and hold the button for approximately 10 seconds, and the DP configuration message appears.
NOTE: Use the USB Type-C cable shipped with monitor only. • • • This port supports DisplayPort Alternate Mode (DP 1.2 standard only). The USB Type-C power delivery compliant port (PD Version 2.0) delivers up to 100 W of power. If your notebook requires more than 95 W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of U3818DW. CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary. Connecting the USB 3.
b. Connect two computers * When connecting two computers to the monitor, the monitor's USB downstream ports for the keyboard and mouse can be assigned to different input signals from the two computers by changing the USB Selection settings from the OSD menu. (See USB Selection for details). 4 Turn On the monitor and the computer(s). If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems.
Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions . To remove the stand: 1 Place the monitor on a soft cloth or cushion.
3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4 Attach the mounting bracket from the wall mounting kit to the monitor. 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit. NOTE: For use only with UL-listed wall mount bracket with minimum weight/load bearing capacity of 36.4 kg.
Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button 1 Description Use this button to choose from a list of preset color modes.
2 Use this button to adjust the volume. Minimum is ‘0’ (-). Maximum is ‘100’ (+). Shortcut key/ Volume Use the MENU button to launch the On-Screen Display (OSD). See Accessing the Menu System. 3 Menu Use this button to exit the OSD main menu. 4 Exit Use the Power button to turn the monitor On and Off. 5 Power (with power light indicator) The white light indicates the monitor is On and fully functional. A glowing white light indicates the power save mode.
Use the OK button to confirm your selection. 3 OK Use the Back button to go back to the previous menu. 4 Back Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1 Press the 2 Press the and buttons to move between the setting options.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and press the button to decrease the brightness (min. 0 / max. 100). NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On. Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB Type-C Select the USB Type-C input when you are using the USB Type-C connector. DP Select the DP input when you are using the DisplayPort (DP) connector. HDMI 1 Select the HDMI 1 input when you are using the HDMI 1 connector. HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector.
Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Multimedia, Movie, Game, Color Temp.,or Custom Color from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of the blue light emitted from the screen to make viewing more comfortable for your eyes.
Input Color Format Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the DP or HDMI or USB Type-C cable. YPbPr: Select this option if your DVD player supports only YPbPr output. Hue This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use or to adjust the hue from '0' to '100'. Use to increase the green shade of the video image.
Display Aspect Ratio Sharpness Use Display to adjust images. Adjusts the image ratio to Wide 21:9, Auto Resize, 4:3, or 1:1. This feature can make the image look sharper or softer. Use or to adjust the sharpness from '0' to '100'. Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality. Press the button to select the Dynamic Contrast "On" or "Off". NOTE: Dynamic Contrast provides higher contrast if you select Game or Movie preset mode.
PIP/PBP This function brings up a window displaying image from another input source. Main Window USB Type-C DP HDMI 1 HDMI 2 USB Type-C X Sub-Window HDMI 1 DP HDMI 2 X X X NOTE: The images under PBP will be displayed at the center of the screen, not full screen.
PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to PIP Small, PIP Large, or PBP. You can disable this feature by selecting Off. PIP Small I II PIP Large I II PBP I II PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PIP/PBP sub-window. PIP Location Select PIP sub-window position. Use or to browse and to select Top-Left, Top-Right, Bottom-Right, or Bottom-Left.
USB Selection Allows you to set the USB upstream port for the input signals (DP, HDMI 1, and HDMI 2), thus the monitor's USB downstream port (eg. keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports. When you use only one upstream port, the connected upstream port is active.
Menu Language Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese). Transparency Select this option to change the menu transparency by pressing the and Timer buttons (Minimum: 0 ~ Maximum: 100).
Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Brightness/ Contrast, Input Source, Aspect Ratio, Volume, PIP/PBP Mode, USB Shortcut Key 2 Select Switch, or Video Swap and set it as a shortcut key. Power Button Allows you to set the power LED indicator On or Off to save energy. LED USB Allows you to enable or disable USB function during monitor standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB upstream cable is unplugged.
DDC/CI LCD Conditioning Firmware Reset Others DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run.
OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled. When the monitor does not support a particular resolution mode, you will see the following message: NOTE: The message may be slightly different according to the connected input signal. This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
When the monitor enters the Power Save mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If you press any button other than the power button, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the connected input signal.
Setting the Maximum Resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 3840 x 1600. 4 Click OK. In Windows® 10: 1 Right-click on the desktop and click Display settings. 2 Click Advanced display settings.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory. Vertical Extension NOTE: The stand extends vertically up to 115 mm.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To run the built-in diagnostics: 1 Ensure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms What You Experience Possible Solutions No Video/Power No picture LED off • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully.
Horizontal/ Vertical Lines Screen has one or more lines • Reset the monitor to factory settings. • Perform monitor self-test feature check and determine if these lines are also in self-test mode. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. Synchronization Screen is Problems scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is Image is too small centered on screen, but does not fill entire viewing area • Check the Aspect Ratio setting in the Display menu OSD. • Reset the monitor to factory settings. No Input Signal No picture, the when user LED light is white controls are pressed • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all Wireless mouse Do not respond is not working or responds or lagging slowly • Check that your computer is USB 3.0-capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. • Increase the distance between the USB 3.
Appendix WARNING: Safety Instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S. Only) and Other Regulatory Information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
