Dell UltraSharp U3219Q Monitor User’s Guide Model: U3219Q Regulatory model: U3219Qb
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . 9 Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . 26 Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Connecting your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 29 Connecting the DisplayPort (DisplayPort to DisplayPort) cable. . 29 Connecting the HDMI cable (optional) . . . . . . . . . . . . . . . . . . . . . 30 Connecting the USB Type-C cable . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting the USB 3.0 cable . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Always On USB Type-C Charging. . . . . . . . . . . . . . . . . . . Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . Universal Serial Bus (USB) specific problems . . . . . . .
About your monitor Package contents Your monitor ships with the components shown in the table below. If any component is missing, contact Dell technical support. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. NOTE: If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
Power cable (varies by country) DisplayPort cable USB Type-C cable (USB 3.1 Gen 2) USB 3.
Product features The Dell U3219Q monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 80 cm (31.5-inch) viewable area (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions. • Wide viewing angle to allow viewing from a sitting or standing position. • Color gamut of 99% sRGB, 95% DCI-P3, and 99% REC-709 with an average Delta E < 2.0.
Identifying parts and controls Front view Front panel controls Label Description 1 Function buttons (For more information, see Operating the monitor) 2 Power On/Off button (with LED indicator) About your monitor │ 9
Back view Back view with monitor stand Label Description Use 1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Cover) Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from the monitor. 4 Security lock slot Secures monitor with security lock (security lock not included).
Side view Label 1 Description USB downstream port Use Connect your USB device.* NOTE: To use this port, you must connect the USB cable (shipped with your monitor) to the USB-upstream port on the monitor and to your computer. 2 USB downstream port with Power Charging Connect to charge your device. * To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).
Bottom view Bottom view without monitor stand Label Description Use 1 Power connector Connect the power cable (shipped with your monitor). 2 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm screw (screw not included). 3 HDMI port Connect your computer with HDMI cable. 4 DisplayPort Connect your computer with DisplayPort cable (shipped with your monitor). 5 USB Type-C port Connect the USB Type-C cable that came with your monitor to the computer or mobile device.
7 USB upstream port Connect the USB cable (shipped with your monitor) to this port and your computer to enable the USB ports on your monitor. 8 USB downstream port Connect your USB device.** NOTE: To use this port, you must connect the USB cable (shipped with your monitor) to the USB-upstream port on the monitor and to your computer. 9 USB downstream port with Power Charging Connect to charge your device. * Headphone usage is not supported for the audio line out connector.
Faceplate coating Anti-Glare with 3H hardness Backlight LED edgelight system Response time 8 ms (Normal) 5 ms (Fast) Color depth 1.07 billion colors Color gamut 99% sRGB, 95% DCI-P3, and 99% REC-709 NOTE: At panel native only, under Custom Mode preset. Calibration accuracy Delta E < 2.0 (average) Built-in devices • 1 x USB Type-C port • 1 x USB 3.0 upstream port • 4 x USB 3.0 downstream ports Ports and connectors • 1 x DisplayPort version 1.4 (HDCP 2.2) • 1 x HDMI port version 2.0 (HDCP 2.
Resolution specifications Model U3219Q Horizontal scan range 10 kHz to 137 kHz (automatic) Vertical scan range 49 Hz to 86 Hz (automatic) Maximum preset resolution 3840 x 2160 at 60 Hz Supported video modes Model U3219Q Video display capabilities (HDMI 480i, 480p, 576i, 576p, 720p, 1080i, 1080p, & DisplayPort & USB Type-C QHD, UHD alternate mode) Preset display modes Horizontal frequency (kHz) Vertical frequency (Hz) Pixel clock (MHz) Sync polarity (Horizontal /Vertical) VESA, 640 x 400 31.
VESA, 1600 x 1200 75.0 60.0 162.0 +/+ VESA, 1920 x 1080 67.5 60.0 148.5 +/+ VESA, 2048 x 1280-R 78.9 59.9 174.3 +/+ VESA, 2560 x 1440 88.8 60.0 241.5 +/- VESA, 3840 x 2160-R* 133.3 60.0 533.3 +/- * Requires a graphics card that supports HDMI 2.0. Electrical specifications Model U3219Q Video input signals HDMI 2.0*/DisplayPort 1.
Physical characteristics Model U3219Q Signal cable type • Digital: DisplayPort, 20 pins • Digital: HDMI, 19 pins (cable not included) • Universal Series Bus: Type-C, 24 pins • Universal Serial Bus: USB, 9 pins Dimensions (with stand) Height (extended) 618.1 mm (24.33 inches) Height (compressed) 468.7 mm (18.45 inches) Width 712.5 mm (28.05 inches) Depth 220.0 mm (8.66 inches) Dimensions (without stand) Height 414.5 mm (16.32 inches) Width 712.5 mm (28.05 inches) Depth 44.5 mm (1.
Environmental characteristics Model U3219Q Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country.
VESA modes Normal operation Horizonta l sync Active Vertical sync Active Video Active Power indicator White Power consumption 230 W (maximum)** 46 W (typical) Active-off mode Inactive Inactive Blanked White (blinking) Less than 0.5 W Switch off - - - Off Less than 0.3 W Power Consumption Pon 34 W Total Energy Consumption (TEC) 111.08 kWh * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Plug and play capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the monitor.
USB 3.0 upstream connector Pin number 9-pin side of the connector 1 VCC 2 D- 3 D+ 4 GND 5 SSTX- 6 SSTX+ 7 GND 8 SSRX- 9 SSRX+ USB 3.
USB Type-C connector Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1+ B2 TX2+ A3 TX1- B3 TX2- A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D+ B6 A7 D- B7 A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2- B10 RX1- A11 RX2+ B11 RX1+ A12 GND B12 GND USB ports • 1 USB Type-C - bottom • 1 upstream - bottom • 4 downstream - bottom (2) and side (2) battery icon; supports up to 2 A Power Charging Port - the port with fast-charging capability if the device is BC1.
LCD monitor quality and pixel policy During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/support/monitors. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor.
Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it. 2.
5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place.
7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 8. Remove the cover from the monitor.
Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Route the cables through the cable-management slot before connecting them. NOTE: Do not connect all cables to the computer at the same time. NOTE: The graphics are used for the purpose of illustration only. Appearance of the computer may vary. To connect your monitor to the computer: 1. Turn Off your computer and disconnect the power cable. 2.
• Use the button to select Disable and change the settings. Repeat the above steps to change the DisplayPort format settings if necessary. Connecting the HDMI cable (optional) NOTE: The default out of factory setting is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is connected, follow the procedures below to change the settings from HDMI 2.0 to HDMI 1.4: • Press any button (except the button) to activate the OSD menu.
Repeat the above steps to change the HDMI format settings if necessary. Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • • • This port supports DisplayPort Alternate Mode (DP 1.4 standard only). The USB Type-C power delivery compliant port (PD Version 2.0) delivers up to 90 W of power. If your notebook requires more than 90 W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of this monitor. Connecting the USB 3.
supplied) and USB Type-C port (cable supplied) to appropriate USB ports on the two computers. Then use the OSD menu to select between the USB upstream source and input sources. See USB Select Switch. 2. Connect the USB 3.0 peripherals to the USB 3.0 downstream ports on the monitor. 3. Plug the power cables for your computer(s) and monitor into a nearby outlet. a. Connect one computer b.
Organizing your cables After attaching all necessary cables to your monitor and computer, (See Connecting your monitor for cable attachment,) organize all cables as shown above. Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor.
VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. (See Removing the monitor stand) 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall.
Operating the monitor Power on the monitor Press the Power button to turn On the monitor. Using the front-panel controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front-panel buttons: Front-panel button 1 Description Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes 2 Use this button to choose from a list of video signals that may be connected to your monitor.
Use the MENU button to launch the On-Screen Display (OSD). See Accessing the menu system. 3 Menu Use this button to exit the OSD main menu. 4 Exit 5 Use the Power button to turn the monitor On and Off. Power (with power light indicator) The white light indicates the monitor is On and fully functional. A blinking white light indicates the power save mode. Front-panel button Use the buttons on the front of the monitor to adjust the image settings.
Using the On-Screen Display (OSD) menu Accessing the menu system NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1. Press the button to launch the OSD menu and display the main menu. 2. Press the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and button to decrease the brightness (min. press the 0 / max. 100). NOTE: Manual adjustment of Brightness is disabled when Smart HDR is activated. Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB Type-C Select the USB Type-C input when you are using the USB Type-C connector. Press the confirm the selection. DP Select the DP input when you are using the DisplayPort (DP) connector. Press the confirm the selection. HDMI Auto Select for USB-C button to Select the HDMI input when you are using the HDMI connector. Press the selection.
Reset Input Source Color Preset Modes Reset your monitor input settings to the factory settings. Use Color to adjust the color setting mode. Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes.
Preset Modes WARNING: The possible long-term effects of blue light emission from the monitor may cause personal injury such as digital eye strain, eye fatigue and damage to the eyes. Using monitor for extended periods of time may also cause pain in parts of body such as neck, arm, back and shoulder. To reduce the risk of eye strain and neck/arm/ back/shoulder pain from using the monitor for long periods of time, we suggest you to: 1.
Input Color Format Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the USB Typebutton C, DisplayPort, or HDMI cable. Press the to confirm the selection. YPbPr: Select this option if your DVD player supports only YPbPr output. Press the confirm the selection. Hue button to This feature can shift the color of the video image to green or purple. This is used to adjust the desired or flesh tone color. Use '0' to '100'.
Display Aspect Ratio Sharpness Use Display to adjust image. Adjusts the image ratio to Wide 16:9, Auto Resize, 4:3, or 1:1. This feature can make the image look sharper or softer. Use '100'. or to adjust the sharpness from '0' to Response Time Allows you to set the Response Time to Normal or Fast. Uniformity Compensation Select screen uniformity compensation settings. Calibrated is factory calibrated setting by default.
Smart HDR The Smart HDR (High Dynamic Range) feature enhances the display output by optimally adjusting contrast and the ranges of color and luminosity to resemble true-to-life visuals. The default setting is Off. You may set the Smart HDR mode to: • Desktop: Suitable for using the monitor with a desktop computer. • Movie HDR: Suitable for the playback of HDR video content. • Game HDR: Suitable for playing HDR-compatible games.
PIP/PBP This function brings up a window displaying image from another input source. Main Window Sub-Window USB Type-C DP HDMI USB Type-C DP HDMI X NOTE: The images under PBP will be displayed at the center of the screen, not full screen.
PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to PIP Small, PIP Large, or PBP. You can disable this feature by selecting Off. Press the button to confirm the selection. PIP Small PIP Large PBP PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PIP/PBP subwindow. Press the selection. PIP Location button to confirm the Select PIP sub-window position.
USB Select Switch Select to switch between the USB sources in PIP/ PBP mode. NOTE: This option is available only when PIP/PBP Mode is on. Audio Allows you to set the audio source from the main window or the sub-window. Video Swap Select to swap videos between main window and sub-window in PIP/PBP mode. Press the to confirm the selection. button NOTE: This option is available only when PIP/PBP Mode is on. Contrast (Sub) Adjust the contrast level of the picture in PIP/PBP mode.
USB Selection Allows you to set the USB upstream port for the input signals (DP or HDMI), thus the monitor's USB downstream port (e.g. keyboard and mouse) can be used by the current input signals when you connect a computer to the upstream port. See also Setting the KVM switch for details. NOTE: To prevent data damage or loss, before unplugging the USB upstream port, make sure that NO USB storage devices are in use by the computer connected to the monitor’s USB upstream port.
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Rotation Rotates the OSD by 90 degrees counter-clockwise and anticounter-clockwise. You can adjust the menu according to your Display Rotation.
Personalize Shortcut Key 1 Shortcut Key 2 Power Button LED USB-A Charging Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Rotation, PIP/PBP Mode, USB Select Switch, Video Swap, or Smart HDR and set it as a shortcut key. Allows you to set the power LED indicator On or Off to save energy. Allows you to enable or disable USB Type-A (Downstream Ports) charging function during monitor standby mode.
Others Display Info DDC/CI Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On. Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • OSD Buttons: All OSD buttons (except the Power button) are locked and not accessible by the user.
The default setting is Disable. Alternative Lock Method [for OSD buttons]: You can also press and hold the OSD button next to the Power button for 4 seconds to set the lock options. NOTE: To unlock the button(s), press and hold the OSD button next to the Power button for 4 seconds. Firmware Service Tag Displays the firmware version of your monitor. Displays the service tag of your monitor.
OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 3840 x 2160. NOTE: The message may be slightly different according to the connected input signal.
When the monitor goes into power-save mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. The OSD functions only in the normal operation mode. If you press any button other than the power button during the Active-off mode, the following message will appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD.
If either USB Type-C, DisplayPort, or HDMI input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal. When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: When Factory Reset is selected, the following message appears.
See Troubleshooting for more information. Setting the maximum resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the dropdown list of the Screen Resolution and select 3840 x 2160. 4. Click OK. In Windows® 10: 1. Right-click on the desktop and click Display settings. 2.
Setting the KVM switch The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. When connecting HDMI + USB to computer 1 and DP + USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports only data transfer. Make sure USB Selection for HDMI is set to USB and DP is set to USB Type-C.
b. When connecting HDMI + USB to computer 1 and USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports video and data transfer. Make sure USB Selection for HDMI is set to USB. NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB Selection for USB Type-C. NOTE: When connecting to different video input sources not shown above, follow the same method to make correct settings for USB Selection to pair the ports.
Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PIP/PBP Mode is Off. 2. Ensure that Auto Select is On and Auto Select for USB-C is Yes.
3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C connection, there is no further setting required.
Requirements to view or playback HDR content (1) via Ultra BluRay DVD or Game consoles Ensure the DVD player and Game consoles are HDR capable, e.g. Panasonic DMP-UB900, x-Box One S, PS4 Pro. Download and install the appropriate graphics card drivers (for PC applications), see below. (2) via PC Ensure the graphics card used is HDR capable, i.e., HDMI2.0a (with HDR option) compliant and HDR graphics driver is installed. HDR capable player application must be used, e.g.
Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not installed at the factory when shipped.
Vertical extension NOTE: The stand extends vertically up to 150 mm. The figure below illustrates how to extend the stand vertically. Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
Rotate clockwise Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait View Mode, you may experience performance degradation in graphic-intensive applications (3D Gaming and etc.).
Adjusting the rotation display settings of your system After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display. To adjust the Rotation Display Settings: 1. Right-click on the desktop and click Properties. 2.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the back of the computer. 3.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.
3. Press and hold Button 1 on the front panel for 5 seconds. A gray screen appears. 4. Carefully inspect the screen for abnormalities. 5. Press Button 1 on the front panel again. The color of the screen changes to red. 6. Inspect the display for any abnormalities. 7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text screens. The test is complete when the text screen appears. To exit, press Button 1 again.
Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/Power LED off What you experience No picture Possible solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully.
Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors. Stuck-on Pixels LCD screen has bright spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology.
Synchronization Problems Screen is scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately.
Wrong Color Picture color not good • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust Gain/Offset/Hue/ Saturation value under Custom Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics.
Product specific problems Common symptoms What you experience Possible solutions Screen image is too Image is centered small on screen, but does not fill entire viewing area • Check the Aspect Ratio setting in the Display menu OSD. Cannot adjust the monitor with the buttons on the front panel • Turn Off the monitor, unplug the power cord, plug it back, and then turn On the monitor. OSD does not appear on the screen • Reset the monitor to factory settings. • Check whether the OSD menu is locked.
Universal Serial Bus (USB) specific problems Common symptoms What you experience USB interface is not working USB peripherals are not working Possible solutions • Check that your monitor is turned On. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch Off and then turn On the monitor again. • Reboot the computer. • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB • Increase the distance between the peripherals USB 3.0 peripherals and the wireless responding slowly USB receiver. or only working as • Position your wireless USB receiver as the distance close as possible to the wireless USB between itself and peripherals. its receiver • Use a USB-extender cable to position decreases the wireless USB receiver as far away as possible from the USB 3.0 port.
Appendix WARNING: Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
