Dell UltraSharp U2917W User’s Guide Model: U2917W Regulatory model: U2917Wt
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . 7 Monitor Specifications . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Product Specific Problems . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
USB 3.0 upstream cable (enables the USB ports on the monitor) DP cable (DP to mDP) • Drivers and documentation media • Quick Setup Guide • Safety,Environmental,and Regulatory Information • Factory Calibration Report Product Features The Dell UltraSharp U2917W monitor has an active matrix, thinfilm transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor features include: • 73.03 cm (28.
Identifying Parts and Controls Front view Label 1 2 Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) About Your Monitor | 7
Back View Label Description Use 1 VESA mounting holes (100 mm x 100 mm-behind attached VESA cover) Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Release stand from monitor. 4 Security lock slot Secures monitor with security cable lock (sold separately). 5 Barcode, serial number, and Service Refer to this label if you need to contact Tag label Dell for technical support.
Side View USB downstream port Port with battery icon supports BC 1.2.
Bottom View Label Description Use 1 AC power connector To connect the monitor power cable. 2 HDMI1 connector 3 HDMI2 connector 4 DP connector (in) Connect your computer with DP cable. 5 mDP connector (in) Connect your computer with mDP to DP cable. 6 DP connector (out) DP output for MST (multi-stream transport) capable monitor. DP 1.1 monitor can only be connected as the last monitor in the MST chain.
Monitor Specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 21:9 Viewable image dimensions Diagonal 73.03 cm (28.8 inches) Active Area Horizontal 672.768 mm (26.49 inches) Vertical 283.824 mm (11.17 inches) Area 190947.7 mm2 (295.97 inches2) Pixel pitch 0.088 mm x 0.
Adjustability Height adjustable stand 130 mm Tilt -5° to 21° Swivel -30° to 30° Cable management Yes Dell Display Manager (DDM) Compatibility Easy Arrange and other key features Security Security lock slot (cable lock sold separately) Antitheft stand lock slot (to panel) Resolution Specifications Horizontal scan range 30 kHz to 94 kHz (DP/HDMI) Vertical scan range 50 Hz to 86 Hz (DP/HDMI) Maximum preset resolution 2560 x 1080 at 60 Hz Video display capabilities (DP & HDMI playback) 480i,
Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/ Vertical) 720 x 400 31.5 70.0 28.3 -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1152 x 864 67.5 75.0 108.0 +/+ VESA, 1280 x 1024 64.0 60.0 108.
Physical Characteristics Connector type • DP connector (include DP in and DP out) • mDP connector • HDMI connector • Audio line-out • USB 3.0 connector (Port with battery icon supports BC 1.2.) Signal cable type (in-box) DP to mDP, 1.8 M cable USB 3.0, 1.8 M cable Dimensions (with stand) Height (extended) 518.2 mm (20.40 inches) Height (compressed) 388.2 mm (15.28 inches) Width 697.8 mm (27.47 inches) Depth 200.3 mm (7.89 inches) Dimensions (without stand) Height 316.4 mm (12.
Environmental Characteristics Compliant Standards ENERGY STAR certified Monitor yes EPEAT EPEAT Gold registered in the U.S. EPEAT registration varies by country. See www.epeat.net for registration status by country.
Power Management Modes If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
Pin Assignments DP connector (in) Pin number 20-pin side of the connected signal cable 1 ML3(n) 2 GND 3 ML3(p) 4 ML2(n) 5 GND 6 ML2(p) 7 ML1(u) 8 GND 9 ML1(p) 10 ML0(n) 11 GND 12 ML0(p) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 DP_Cable Detect 17 AUX CH (n) 18 Hot Plug Detect 19 GND 20 +3.
DP connector (out) Pin number 20-pin side of the connected signal cable 1 ML0(p) 2 GND 3 ML0(n) 4 ML1(p) 5 GND 6 ML1(n) 7 ML2(p) 8 GND 9 ML2(n) 10 ML3(p) 11 GND 12 ML3(n) 13 CONFIG1 14 CONFIG2 15 AUX CH(p) 16 GND 17 AUX CH(n) 18 Hot Plug Detect 19 GND 20 DP_PWR 18 | About Your Monitor
mDP connector Pin number 20-pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 (n) 4 CONFIG1 5 ML3 (p) 6 CONFIG2 7 GND 8 GND 9 ML2 (n) 10 ML0 (p) 11 ML2 (p) 12 ML0 (p) 13 GND 14 DP_Cable Detect 15 ML1 (n) 16 AUX (p) 17 ML1 (p) 18 AUX (n) 19 GND 20 +3.
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports. Your computer has the following USB ports: • 1 upstream - bottom • 4 downstream - 2 at left side, 2 at bottom Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible.
Plug-and-Play You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Setting Up the Monitor Attaching the Stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the display panel.
• Hold the stand base with the triangle mark facing upward. • Align the stand base protruded blocks to the matching slot on the stand. • Insert the stand base blocks fully into the stand slot.
• Lift the screw handle and turn the screw clockwise. • After fully tightening the screw, fold the screw handle flat within the recess.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. If you purchased any other stand, refer to the respective stand setup guide for set up instructions. Tilt, Swivel and Vertical Extension With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory.
Single monitor connection Connecting the HDMI cable(Optional) Connecting the DP (or mDP) cable NOTE: Default is DP port. Select input source on monitor to switch to mDP.
Connecting the USB cable Multiple monitor connections Connecting the monitor for DP Multi-Stream Transport (MST) function NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP 1.2 with MST option. NOTE: Remove the rubber plug when using the DP out connector.
Organizing Your Cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. Removing the Monitor Stand CAUTION: To prevent scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up.
Wall Mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1 Place the monitor on a soft cloth or cushion on a stable, flat table. 2 Remove the stand. 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4 Attach the mounting bracket from the wall mounting kit to the monitor.
Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons: Front‑Panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Use this button to choose from a list of Input Source. Shortcut key: Input Source 3 Menu 4 Use this menu button to launch the on-screen display (OSD) and select the OSD menu. See Accessing the Menu System. Use this button to go back to the main menu or exit the OSD main menu.
Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button Description 1 Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Up Down 2 Use the OK button to confirm your selection. OK 3 Use the Back button to go back to the previous menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu. 2 Press the and buttons to move between options. As you move from one icon to another, the option name is highlighted.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Press the button to increase brightness. Press the button to decrease brightness. NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on. Adjust the Brightness first, and then adjust Contrast only if further adjustment is necessary.
Icon Menu and Submenus DP Select DP input when you are using the DP (DisplayPort) connector. mDP HDMI1 Use to select the DP input source. Select mDP input when you are using the mDP (mini DisplayPort) connector. Use to select the mDP input source. Select the HDMI1 input when you are using the HDMI connector. Use to select the HDMI1 input source. HDMI2 Select the HDMI2 input when you are using the HDMI connector. Use to select the HDMI2 input source.
Icon Menu and Submenus Description Preset Modes When you select Preset Modes, you can choose Standard, ComfortView,Multimedia, Movie, Game,Color Temp., Color Space, or Custom Color from the list. • Standard: Default color settings. This is the default preset mode. • ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes. • Multimedia: Ideal for multimedia applications. • Movie: Ideal for movies. • Game: Ideal for most gaming applications.
Icon Menu and Submenus Description • Color Space: Allows users to select the color space:sRGB, REC709. –– sRGB: Emulates 99% sRGB. –– REC709: This mode matches 99% REC709 standard. NOTE: Accuracy of sRGB,REC709 are optimized for RGB input color format.
Icon Menu and Submenus Description • Custom Color: Allows you to manually adjust the color settings. Press the and buttons to adjust the Red, Green, and Blue values and create your own preset color mode. Use the and buttons to select the Gain, Offset, Hue, Saturation. –– Gain: Select it to adjust input RGB signal gain level (default value are 100). –– Offset: Select it to adjust RGB black-level offset value (default value are 50) to control your monitor base color.
Icon Menu and Submenus Description Input Color Format Allows you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer (or DVD player) using the HDMI, DP-mDP cable. • YPbPr: Select this option if your DVD player supports only YPbPr output. Gamma Allows you to set the display Gamma according to your system. Hue Use or to adjust the hue from 0 to 100. NOTE: Hue adjustment is available only for Movie and Game mode.
Icon Menu and Submenus Description Display Use the Display menu to adjust image. Aspect Ratio Monitor Sleep Sharpness Dynamic Contrast Response Time MST Uniformity Compensation Adjust the image ratio to Wide 21:9, Auto Resize,4:3, or 1:1. Sleep After Timeout: Monitor goes into sleep after timeout. Never: Monitor never goes into sleep. Makes the image look sharper or softer. Use or to adjust the sharpness from ‘0’ to ‘100’.
Icon Menu and Submenus PIP/PBP Description This function brings up a window displaying image from another input source. Thus you can watch two images from different sources at the same time. Main Window Sub - Window DP mDP HDMI1 HDMI2 DP X √ √ √ mDP √ X √ √ HDMI1 √ √ X √ HDMI2 √ √ √ X NOTE: When you use the PIP/PBP feature, the DP MST (Daisy Chain) function is disabled.
Icon Menu and Submenus Description PIP/PBP Mode Adjusts the PBP (Picture by Picture) model to PIP Small, PIP Large, PBP Aspect Ratio, or PBP Fill. You can disable this feature by selecting Off. PIP/PBP (Sub) PIP Location Select between the different video signals that may be connected to your monitor for the PIP/PBP sub-window. Select PIP sub-window position. Use or to browse and to select Top-Right, TopLeft, Bottom-Right, or Bottom-left. Swap Main & Sub video.
Icon Menu and Submenus Description Audio Audio source Allows you to set the audio source from the main window or the sub-window. Reset Audio Select this option to restore default audio settings.
Icon Menu and Submenus Description Energy Power Button LED USB Allows you to set the state of the power light to save energy. Allows you to enable or disable USB function during monitor standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB upstream cable is unplugged. This option will be greyed out when the USB upstream cable plugs in. Reset Energy Select this option to restore default Energy settings.
Icon Menu and Submenus Language Rotation Description Set the OSD display to one of eight languages. (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Rotates the OSD by 0/90/180/270 degrees. You can adjust the menu according to your display rotation. Transparency Select this option to change the menu transparency by using and (min. 0 / max. 100). Timer OSD Hold Time: Sets the length of time the OSD remains active after you press a button.
Icon Menu and Submenus Description Other DDC/CI Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on. DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Select Disable to turn off this feature. Enable this feature for best user experience and optimum performance of your monitor.
Icon Menu and Submenus Description LCD Helps reduce minor cases of image retention. Depending on Conditioning the degree of image retention, the program may take some time to run. Select Enable to start the process. Firmware Firmware version Reset Others Restores other settings, such as DDC/CI, to factory defaults. Factory Reset Restores all OSD settings to the factory defaults. NOTE: This monitor has a built-in feature to automatically calibrate the brightness to compensate for LED aging.
OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), manual brightness adjustment is disabled. When the monitor does not support a particular resolution mode, you can see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 2560 x 1080.
Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, the following messages will appear depending on the selected input: If either DP, mDP, HDMI1 , HDMI2 input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.
or See Troubleshooting for more information.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
or or 4 This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5 Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To run the built-in diagnostics: 1 Make sure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Symptoms Experience No Video/Power No picture LED off Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully.
Common Symptoms What You Experience Missing Color Picture missing color Possible Solutions • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color • Change the settings of the Preset Modes in the not good Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD.
Specific Symptoms No image when using DP connection to the PC What You Experience Black screen Possible Solutions • Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.2 to DP 1.1a.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Monitor Setting Display Resolution to 2560 x 1080 (maximum) For best performance, set the display resolution to 2560 x 1080 pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 2560 x 1080. 4 Click OK.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Personalization. 3 Click Change Display Settings. 4 Click Advanced Settings. 5 Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.). 6 Refer to the graphic card provider website for updated driver (for example, http://www.ATI.
Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
