Dell UltraSharp U2419HS/U2719DS User’s Guide Model: U2419HS/U2719DS Regulatory model: U2419HSt/U2719DSt
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Monitor Specifications . . . . . . . . . . .
Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . . . 36 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Common Problems . . . . . . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. Monitor Stand riser Stand base Power cable (varies by country) USB 3.
DP cable (DP to DP) • Quick Setup Guide • Safety,Environmental,and Regulatory Information • Factory Calibration Report Product Features The Dell UltraSharp U2419HS/U2719DS monitor has an active matrix, thinfilm transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor features include: • U2419HS: 60.47 cm (23.8-inch) active area display (Measured diagonally) 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions. • U2719DS: 68.
Identifying Parts and Controls Front view 1 Label 1 2 2 Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) About Your Monitor | 7
Back View 1 2 3 4 6 5 Label Description Use 1 VESA mounting holes (100 mm x 100 Wall mount monitor using VESAmm-behind attached VESA cover) compatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Release stand from monitor. 4 Security lock slot Secures monitor with security cable lock (sold separately). 5 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support.
Bottom View 8 1 2 3 4 56 7 Label Description Use 1 AC power connector To connect the monitor power cable. 2 HDMI connector Connect your computer with HDMI cable (optional). 3 DP connector (in) Connect your computer with DP cable. 4 DP connector (out) DP output for MST (multi-stream transport) capable monitor. To enable MST, refer to instruction on section “Connecting the Monitor for DP MST Function”. NOTE: Remove the rubber plug when using DP out connector.
Monitor Specifications Model U2419HS U2719DS Screen type Active matrix - TFT LCD Active matrix - TFT LCD Panel Type In-plane switching Technology In-plane switching Technology Aspect ratio 16:9 16:9 Viewable image dimensions Diagonal 60.47 cm (23.8 inches) 68.47 cm (27 inches) Horizontal 527.04 mm (20.75 inches) 596.74 mm (23.49 inches) Vertical 296.46 mm (11.67 inches) 335.66 mm (13.21 inches) 156246.3 mm2 (242.15 inches2) 200301.7 mm2 (310.30 inches2) Pixel pitch 0.2745 mm x 0.
Connectivity • 1 x DP 1.4 (HDCP 1.4) • 1 x DP (out) with MST (HDCP 1.4) • 1 x HDMI 1.4 (HDCP 1.4) • 2 x USB 3.0 downstream port • 2 x USB 3.0 with BC1.2 charging capability at 2A (max) • 1 x DP 1.4 (HDCP 1.4) • 1 x DP (out) with MST (HDCP 1.4) • 1 x HDMI 1.4 (HDCP 1.4) • 2 x USB 3.0 downstream port • 2 x USB 3.0 with BC1.2 charging capability at 2A (max) • 1 x USB 3.0 upstream port • 1 x Analog 2.0 audio line out (3.5mm jack) • 1 x USB 3.0 upstream port • 1 x Analog 2.0 audio line out (3.5mm jack) 5.
Preset Display Modes U2419HS Display Mode Vertical Frequency (Hz) 70.0 Pixel Clock (MHz) 720 x 400 Horizontal Frequency (kHz) 31.5 28.3 Sync Polarity (Horizontal/ Vertical) -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1152 x 864 67.5 75.0 108.0 +/+ VESA, 1280 x 1024 64.0 60.0 108.
MST Multi-Stream Transport (MST) Modes U2419HS MST Source Monitor Maximum number of external monitors that can be supported. 1920 x 1080/60 Hz 1920 x 1080/60 Hz 3 NOTE: Maximum external monitor resolution supported is 1920 x 1080 60Hz only. U2719DS MST Source Monitor Maximum number of external monitors that can be supported. 2560 x 1440/60 Hz 2560 x 1440/60 Hz 1 NOTE: Maximum external monitor resolution supported is 2560 x 1440 60Hz only.
Physical Characteristics Model U2419HS U2719DS Connector type • DP connector (include DP in and DP out) • HDMI connector • Audio line-out • USB 3.0 upstream port connector • USB 3.0 downstream port connector x 4 (Port with battery icon supports BC 1.2.) • DP connector (include DP in and DP out) • HDMI connector • Audio line-out • USB 3.0 upstream port connector • USB 3.0 downstream port connector x 4 (Port with battery icon supports BC 1.2.) Signal cable type DP to DP 1.8 M cable HDMI 1.
Weight without stand 3.14 kg (6.92 lb) assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 1.59 kg (3.50 lb) 3.92 kg (8.64 lb) 1.72 kg (3.
Power Management Modes If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
The OSD operates only in the normal operation mode. If you press any button in the activeoff mode, one of the following message is displayed: Dell UltraSharp 24 Monitor No DP signal from your device. Press any key on the keyboard or move the mouse to wake it up. If there is no display, press the monitor button again to select the correct input source. U2419HS Dell UltraSharp 27 Monitor No DP signal from your device. Press any key on the keyboard or move the mouse to wake it up.
Pin Assignments DP connector (in) Pin number 20-pin side of the connected signal cable 1 ML3(n) 2 GND 3 ML3(p) 4 ML2(n) 5 GND 6 ML2(p) 7 ML1(n) 8 GND 9 ML1(p) 10 ML0(n) 11 GND 12 ML0(p) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 GND 17 AUX CH (n) 18 Hot Plug Detect 19 Return 20 DP_PWR 18 | About Your Monitor
DP connector (out) Pin number 20-pin side of the connected signal cable 1 ML0(p) 2 GND 3 ML0(n) 4 ML1(p) 5 GND 6 ML1(n) 7 ML2(p) 8 GND 9 ML2(n) 10 ML3(p) 11 GND 12 ML3(n) 13 CONFIG1 14 CONFIG2 15 AUX CH(p) 16 GND 17 AUX CH(n) 18 Hot Plug Detect 19 Return 20 DP_PWR About Your Monitor | 19
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports. Your computer has the following USB ports: • 1 upstream - bottom • 4 downstream - 2 at left side, 2 at bottom Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible.
Plug-and-Play You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Setting Up the Monitor Attaching the Stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. CAUTION: Place monitor of a flat, clean, and soft surface to avoid scratching the display panel. To attach the monitor stand: 1 Align the stand base protruded blocks to the matching slot on the stand.
1 Remove the monitor protective cover and place the monitor with its front facing downward on it. 2 Insert the two tabs on the upper part of the stand to the groove on the back of the monitor. 3 Press the stand down till it snaps into its place.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. If you purchased any other stand, refer to the respective stand setup guide for set up instructions. Tilt, Swivel and Vertical Extension With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle. 5° 40° 130 mm 40° 21° NOTE: The stand is detached when the monitor is shipped from the factory.
Adjusting the Rotation Display Settings of Your System After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your System. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ’contents’ on your display. To adjust the Rotation Display Settings: 1 2 Right-click on the desktop and click Properties.
Connecting the HDMI cable (optional) HDMI HDMI Connecting the DP cable DP DP Setting Up the Monitor | 27
Connecting the monitor for DP Multi-Stream Transport (MST) function DP in DP out DP in DP NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option. NOTE: Remove the rubber plug when using DP out connector.
Organizing Your Cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. Removing the Monitor Stand CAUTION: To prevent scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up.
Wall Mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1 Place the monitor on a soft cloth or cushion on a stable, flat table. 2 Remove the stand. 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4 Attach the mounting bracket from the wall mounting kit to the monitor.
Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons: Front‑Panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Use this button to choose from a list of Input Source. Shortcut key: Input Source 3 Use this menu button to launch the on-screen display (OSD) and select the OSD menu. See Accessing the Menu System. Menu 4 Use this button to go back to the main menu or exit the OSD main menu.
Using the OSD Lock function With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Dell UltraSharp 24/27 Monitor Brightness/Contrast Language Input Source Rotation Color Transparency Display Timer Menu Lock Menu Buttons Personalize Reset Menu Power Button Menu + Power Buttons Others Disable 1.
4 Use this icon to run the built-in diagnostics, see Built-in Diagnostics. Built-in Diagnostics 3. Hold for 4 seconds, Select the following table describes the unlock icons: Options Description 1 Use this icon to unlock OSD menu function. Menu Buttons lock 2 Use this icon to unlock power button from powering off. Power button lock 3 Use this icon to unlock OSD menu and power button from powering off.
Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. 1 2 3 Front Panel Button Description 1 Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Up Down 2 Use the OK button to confirm your selection. OK 3 Use the Back button to go back to the previous menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu. Dell UltraSharp 24/27 Monitor Brightness/Contrast Input Source Color 75 % Display Menu 75 % Personalize Others 2 Press the and buttons to move between options.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Dell UltraSharp 24/27 Monitor Brightness/Contrast Input Source Color 75 % Display Menu 75 % Personalize Others Brightness Contrast Input Source Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Press the button to increase brightness. Press the button to decrease brightness.
Icon Menu and Submenus DP Description Select DP input when you are using the DP (DisplayPort) connector. Use to select the DP input source. HDMI Select the HDMI input when you are using the HDMI connector. Use to select the HDMI input source. Auto Select Use to select Auto Select, the monitor scans for available input sources. Reset Input Source Color Resets your monitor’s Input Source settings to the factory defaults. Use the Color menu to adjust the color setting mode.
Icon Menu and Submenus Description Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Multiscreen Match, Movie, Game, Color Temp. or Custom Color from the list. Dell UltraSharp 24/27 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format ComfortView Color Reset Color Multiscreen Match Display Movie Menu Game Personalize Color Temp. Others Custom Color • Standard: Default color settings. This is the default preset mode.
Icon Menu and Submenus Input Color Format Description Allows you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer (or DVD player) using the HDMI, DP cable. • YPbPr: Select this option if your DVD player supports only YPbPr output. Dell UltraSharp 24/27 Monitor Brightness/Contrast Preset Modes Input Source Input Color Format RGB Color Reset Color YPbPr Display Menu Personalize Others Hue Use or to adjust the hue from 0 to 100.
Icon Menu and Submenus Description Display Use the Display menu to adjust image. Dell UltraSharp 24/27 Monitor Brightness/Contrast Aspect Ratio Input Source Sharpness 50 Color Response Time Normal Display MST Off Menu Reset Display Wide 16:9 Personalize Others Aspect Ratio Sharpness Adjust the image ratio to Wide 16:9, Auto Resize, 4:3, 1:1. Makes the image look sharper or softer. Use or to adjust the sharpness from ‘0’ to ‘100’.
Icon Menu and Submenus Rotation Description Rotates the OSD by 0/90/180/270 degrees. You can adjust the menu according to your display rotation. Transparency Select this option to change the menu transparency by using Timer and (min. 0 / max. 100). OSD Hold Time: Sets the length of time the OSD remains active after you press a button. Use the and buttons to adjust the slider in 1-second increments, from 5 to 60 seconds. Lock Controls user access to adjustments. the buttons are locked.
Icon Menu and Submenus Personalize Description Select from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio,Rotation set as shortcut key. Dell UltraSharp 24/27 Monitor Brightness/Contrast Shortcut Key 1 Preset Modes Input Source Shortcut Key 2 Brightness/Contrast Color Power Button LED On During Active Display USB Off During Standby Menu Reset Personalization Personalize Others Power Button Allows you to set the state of the power light to save energy.
Icon Menu and Submenus Description Other Dell UltraSharp 24/27 Monitor Display Info DDC/CI Brightness/Contrast Display Info Input Source DDC/CI On Color LCD Conditioning Off Display Firmware 33T101 Menu Service Tag CN073K0 Personalize Reset Others Others Factory Reset ENERGY STAR® Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on. Displays the monitor’s current settings.
Icon Menu and Submenus LCD Conditioning Description Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. Select On to start the process. Dell UltraSharp 24/27 Monitor Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning On Display Firmware Off Menu Service Tag Personalize Reset Others Others Factory Reset Firmware Firmware version. Service Tag Show Service Tag.
OSD Warning Messages When the monitor does not support a particular resolution mode, you can see the following message: U2419HS U2719DS Dell UltraSharp 24 Monitor Dell UltraSharp 27 Monitor The current input timing is not supported by the monitor display. Please The current input timing is not supported by the monitor display.
Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, the following messages will appear depending on the selected input: U2419HS U2719DS Dell UltraSharp 24 Monitor Dell UltraSharp 27 Monitor No DP signal from your device. No DP signal from your device. Press any key on the keyboard or move the mouse to wake it up. Press any key on the keyboard or move the mouse to wake it up.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. 1 2 3 4 5 To run the built-in diagnostics: 1 Make sure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Symptoms Experience No Video/Power No picture LED off No Video/Power No picture or no LED on brightness Missing Pixels LCD screen has spots Stuck-on Pixels LCD screen has bright spots Brightness Problems Safety Related Issues Intermittent Problems Picture too dim or too bright Visible signs of smoke or sparks Monitor malfunctions on & off 50
Common Symptoms What You Experience Missing Color Picture missing color Wrong Color Image retention from a static image left on the monitor for a long period of time Possible Solutions • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not • Change the settings of the Preset Modes in the good Color menu OSD depending on the application.
Product Specific Problems Specific Symptoms Screen image is too small No Input Signal when user controls are pressed What You Experience Image is centered on screen, but does not fill entire viewing area No picture, the LED light is white The picture does The picture not fill the entire cannot fill the screen height or width of the screen No image Black screen when using DP connection to the PC 52 | Troubleshooting Possible Solutions • Check the Aspect Ratio setting in the Display menu OSD.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Monitor Setting Display Resolution to 1920 x 1080 (U2419HS)/ 2560 x 1440 (U2719DS) (maximum) For best performance, set the display resolution to 1920 x 1080 (U2419HS)/ 2560 x 1440 (U2719DS) pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Screen Resolution.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Personalization. 3 Click Change Display Settings. 4 Click Advanced Settings. 5 Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, AMD, Intel etc.). 6 Refer to the graphic card provider website for updated driver (for example, http://www.AMD.
Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
