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Error Code Meaning
Additional Information
6 An internal error has occurred An error on the local device occurred preventing The Dell
Trusted Device agent from properly running. Run Trusted
Device again. If this error persists, contact Dell Support.
7 The server responded with an
error or is unavailable
The Dell Trusted Device agent's server is unavailable.
Validate network connectivity and that the web-based
locations are accessible from the device.
8 An issue in the driver occurred The Dell Trusted Device agent's driver failed to load. Run
BIOS Verification again. If this error persists, reboot the
device and try again, or contact Dell Support.
9 An error occurred because the
BIOS data used to perform
verification is invalid
This local BIOS is not supported with BIOS Verification.
Ensure that the local BIOS version is updated and run BIOS
Verification again.
10 This is returned when the
-help command-line argument
is specified
The Dell Trusted Device agent was run with the -help
argument.
11 This is returned if the platform or
BIOS image is not supported
The Dell Trusted Device agent does not support this device.
If you believe that this device is supported, update the BIOS
version here. If this error persists, contact Dell Support.
12 An error has occurred in the
Trusted Device service
Reboot the computer and run the Dell Trusted Device agent
again. If this error persists, contact Dell Support.
13 An network connectivity error
has occurred.
Ensure the computer is connected to the internet. If this
error persists, contact Dell Support.
Remediation
If BIOS image results fail, see KB article 132453 to update your BIOS to the latest version. See KB article 129365 for more
information about Dell BIOS.
Results, troubleshooting, and remediation
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