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IDRAC SERVICE MODULE (ISM) SERVICE IN HOST OS
If iDRAC is not setup for using any of the iDRAC interfaces (iDRAC GUI, WSMAN, or RACADM), SupportAssist Collection can be
generated from the Host Operating System by using iSM.
A collection generated through iSM will include System Information, OS logs, and application data. A collection generated through
iSM can also be filtered for Personally Identifiable Information. For more information on filtering, see the Filtered Vs Non-Filtered
Collection section.
Pre-requisites:
iSM should be installed and running in the Host OS.
Host OS user must have administrator privileges to generate a SupportAssist Collection.
To generate a SupportAssist Collection through iSM, use the following command.
Starting a collection on Windows
1. Open a Command Prompt.
2. Type cd C:\Program Files\Dell\SysMgt\iSM\shared\bin and press Enter.
3. Type Invoke-SupportAssistCollection.exe and press Enter.
The SupportAssist Collection will be downloaded to the default location. On Windows, the default download location is the user’s
Downloads folder.
Starting a collection on Linux or ESXi
1. Open the terminal window.
2. Type cd /opt/dell/srvadmin/iSM/bin/ and press Enter.
3. Type Invoke-SupportAssistCollection and press Enter.
The SupportAssist Collection will be downloaded at the default location. On Linux, the default download location is the user’s
Downloads directory. If the directory is not present, the collection is downloaded to the user’s home directory.
On ESXi, the default download location is the temp directory.
Command Usage
Invoke-SupportAssistCollection [ options ]
options:
[--help/-h]
To display the help content.
[--filepath/-f] <Destination directory>
Use this option to download SupportAssist logs to the user specified directory.
You can specify the destination path by using the –f command line option.