White Papers

TABLE OF CONTENTS

EXECUTIVE SUMMARY ...................................................................................................... 4

AUDIENCE ................................................................................................................................... 4

INTRODUCTION ................................................................................................................... 4

SUPPORTASSIST COLLECTION OVERVIEW ................................................................... 4

SUPPORTASSIST COLLECTION PREREQUISITES ......................................................... 4

IDRAC GUI ............................................................................................................................ 5

WSMAN ................................................................................................................................ 9

DCIM_LCService.SupportAssistAcceptEULA() ............................................................................ 9

DCIM_LCService.SupportAssistGetEULAStatus() ..................................................................... 10

DCIM_LCService.SupportAssistCollection() .............................................................................. 11

DCIM_LCService.SupportAssistExportLastCollection() ............................................................. 13

DCIM_LCService.SupportAssistUploadLastCollection() ............................................................ 15

Job Status .................................................................................................................................. 16

RACADM ............................................................................................................................ 18

racadm supportassist accepteula ............................................................................................... 18

racadm supportassist geteulastatus ........................................................................................... 18

racadm supportassist collect ...................................................................................................... 18

racadm supportassist exportlastcollection .................................................................................. 19

racadm supportassist uploadlastcollection ................................................................................. 19

Job status ................................................................................................................................... 19

LIFECYCLE CONTROLLER .............................................................................................. 20

IPMI (HOST OS) ................................................................................................................. 28

IDRAC SERVICE MODULE (ISM) SERVICE IN HOST OS ............................................... 30

Starting a collection on Windows ................................................................................................ 30

Starting a collection on Linux or ESXi ........................................................................................ 30

COLLECTION VIEWER ...................................................................................................... 31

SETTING DEFAULT NETWORK SHARE FOR SAVING COLLECTIONS ....................... 35

iDRAC GUI ................................................................................................................................. 35

WSMAN ..................................................................................................................................... 35

RACADM .................................................................................................................................... 37

FILTERED VS NON-FILTERED COLLECTION ................................................................. 38

APPENDIX .......................................................................................................................... 39