Setup Guide

Server Configuration Profiles: User’s Guide
63 Server Configuration Profiles: Reference Guide | 456
19 Troubleshooting
19.1 Configuration results and LCL
The first step in troubleshooting issues with an SCP Import operation is to review the configuration results
and/or the LCL. When an attribute fails to apply, the configuration results for the job will provide a message
ID which will describe the reason for the error condition. Depending on the interface used, the full error
message may be shown as well. The full message, recommended response action and detailed descript for
each message can be found in the Event and Error Message Reference Guide available at Dell Support site.
Configuration results are a consolidated version of the information stored in the LCL. These results are not
currently viewable from the iDRAC web interface but are available through all command line interfaces and
included in the TSR (Technical Support Report) generated by SupportAssist.
Information on the LCL can be found above in the iDRAC Lifecycle Logs
section.
Information on configuration results can be found above in the SCP Import / Preview Configuration Results
section.
19.2 Known Limitations
• SupportAssist cannot be deregistered or email-opt-out with an SCP Import operation.
• Creating a new VD and adding it to a specific position in the BIOS.Setup.1-1#HddSeq requires two
separate SCP Import operations. If the correct FQDD is selected.
• Creating a SWRAID virtual disk and changing the BIOS attribute EmbSata to RAID mode requires
two separate SCP Import operations.
• On InfiniBand network devices, switching between Ethernet and IB NetworkLinkTypes and applying
changes to attributes on the new mode requires two separate SCP Import operations.
• iDRAC SEKM settings and RAID VD locking actions require two separate SCP Import operations.
• Enabling a BIOS attribute HD place holder, setting it as the first device in the boot order and creating
a RAID volume requires two separate SCP Import operations.
19.3 Common Issues
If issues are detected while running an SCP Import or SCP Import Preview operation, then as a general rule
the first step should be to check the job status and the configuration results
. Most issues can be resolved by
reviewing these two data points.
If the issue is still unclear, then the next recommended step would be to review the iDRAC Lifecycle Logs.
The start of the SCP operation can be located in the LCL by searching for the Job ID / JID. Each SCP Import
operation will begin with a “SYS191: Importing Server Configuration Profile.” message. This can be used as a
starting point in the LCL for triaging issues.
19.3.1 SYS041 – Schema validation error
SYS041 - Unable to apply some component configuration values.
If a SCP Import operation fails with a “SYS047: Input file for import configuration is not compliant with
configuration schema.” message, then the configuration results will typically provide a line number for the
failure.