Users Guide

Troubleshooting Dell System Update
The repository setup is fine, however OMSA
(srvadmin) is failing to install
Even though DSU does not block OMSA installation or upgrade on any server, OMSA is supported only for certain Linux
distributions and PowerEdge server models. For more details on supported OS and server, check the latest OMSA
documentation. DSU supports upgrade of OMSA (srvadmin), where an OMSA version is already installed in the system. A fresh
installation of OMSA can be performed directly with YUM commands from same DSU repository as mentioned in “Installing
OpenManage Server Administrator using DSU” section.
Yum-based systems:
In some circumstances, yum caches incorrect repository metadata. Run yum clean all to remove old metadata, and retry.
Up2date can also cache incorrect metadata at times. To remove old metadata, run
rm -f /var/spool/up2date/*. You
should be able to safely remove all the files under /var/spool/up2date/ at any time and up2date automatically downloads what
it needs.
If you still have problems, please report to the [e-mail] mailing list. Ensure to include the following
information:
• Subject line should mention the repository you are having problems with
• Linux Distribution, arch, version, and patchlevel: eg. RHEL 6 x86_64 Update 9
• Dell system model and system id
• Error output from any commands
The repository setup is fine, OMSA (srvadmin)
installed but won’t start or you can’t get to it
Have you started the services? Use the srvadmin-services.sh script to start them:
# srvadmin-services.sh start
If you get a message like:
Starting ipmi driver: [FAILED]
Then you need to make sure that the openipmi service is enabled and started:
# chkconfig openipmi on
For detailed information about OMSA trouble shooting, please check OpenManage Server Administration Manuals.
Repository conflicts for updates having different
version
DSU will point to incorrect updates if multiple repositories are configured which contains different versions of similar packages.
It is advised to disable other repositories in such cases.
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Troubleshooting Dell System Update 12