Dell System E-Support Tool (DSET) Version 3.5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Contents 1 Introduction..................................................................................................................................5 What's New In This Release.................................................................................................................................... 5 Supported Platforms And Operating Systems.......................................................................................................... 5 Other Documents You May Need..................
Introduction 1 Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip file. What's New In This Release Defect fixes. Supported Platforms And Operating Systems For information on the supported platforms and operating systems (Microsoft Windows and Linux), see the Release Notes available with the installer or go to dell.
5. To view the document, click the required product version. NOTE: You can also directly access the documents using the following links: • For Enterprise System Management documents — dell.com/openmanagemanuals • For Remote Enterprise System Management documents — dell.com/esmmanuals • For Serviceability Tools documents — dell.com/serviceabilitytools • For Client System Management documents — dell.com/OMConnectionsClient • For OpenManage Connections Enterprise systems management documents — dell.
Using Dell System E-Support Tool (DSET) Application 2 Using the DSET application, you can generate reports on local and remote systems.
NOTE: On certain systems running Windows Server 2003 R2, Windows Server 2008, Windows SBS 2008, Windows SBS 2011, and Windows Server 2012 you must run the DSET application using the elevated privilege mode, where User Access Control (UAC) is enabled. To do this, right-click the Create Basic DSET Report or Create Advanced DSET Report, select Run As Administrator, and provide the administrator password. For information about report filtering, see Report Filtering.
NOTE: If you are using a system running the 64-bit Windows operating system, the CLI command window displays the location of the installed support files as: \Dell\AdvDiags\DSET\bin At the command prompt, run the following command: DellSystemInfo.exe [Options] On Systems Running Linux At the command prompt, run any of the following commands: dellsysteminfo [Options] Or Change directory to /opt/dell/advdiags/dset/bin and run the command dellsysteminfo.
Command Description For collection from an iDRAC7 source, provide the iDRAC login password. NOTE: If -p is not included in the command, then you will receive a prompt to type in the password. -d, --collect Specify the type of data to be collected (one or more of the following) separated by a comma without any space: • • • • • hw— Server st— Storage sw— Software lg— Logs ad— Advanced logs NOTE: • • -n, --namespace If not specified, the default value for -d is hw, st, sw, and lg.
Command Description On systems running Linux: dellsysteminfo -n root/dsetcim -c DCIM_CPUViewExt -r, --reportname Specify the default location for the generated report (.zip) file. The default location is desktop for Windows and /root for Linux. The default file name is DSET appended with the host name, service tag, and time stamp. Either report name or report name with full path is required to access it later and to upload to Dell Technical Support.
The following table provides the data source supported for DSET on Windows and Linux-based system. Table 2.
• On systems running Windows C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -n root/ dsetcim -r C:\temp\all.zip • On systems running Linux dellsysteminfo -n root/dsetcim -r /opt/dell/myreports/all.zip Example 3: To collect report information with report filtering option enabled, auto upload to Dell Technical Support, and save it in the specified folder, run the following command: • On systems running Windows C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.
• C:\Program Files\Dell\AdvDiags\DSET\bin> DellSystemInfo.exe -s -u -p -r C:\temp\dset_report.zip NOTE: Limited data is collected from the iDRAC7 source. Zero FootPrint Report Collection Example 1: To collect software and hardware information silently and save it in the specified location, run the following command: • On systems running Windows: Dell_DSET_3.5.1.x.
3 Error Codes This appendix provides the list of Dell System E-Support Tool (DSET) application error codes. DSET Application Error Codes DSET application returns custom error codes on collection of reports. The list of error codes returned by dellsysteminfo are: Table 4. DSET Error Codes and Description Error Code Name Description 1 DSET_CIM_GENERAL_ERROR Any error that is not part of the list provided in this table. 2 DSET_CIM_OPTION_ERROR Incorrect option provided in the command line.
Error Code Name Description 14 DSET_CIM_TRANSFORM_ERROR Failed to convert files from text to xml format. 15 DSET_CIM_HW_COLLECTION_WARN Data of a few hardware classes are not collected. - 16 DSET_CIM_SW_COLLECTION_WARN Data of a few software classes are not collected. - 17 DSET_CIM_ST_COLLECTION_WARN Data of a few storage classes are not collected. - 18 DSET_CIM_INVALID_FILE_NAME_ER ROR Invalid file name is provided or the path to save the report does not exist.
