Dell System E-Support Tool (DSET) Version 3.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 Introduction..................................................................................................................................5 What's New In This Release.................................................................................................................................... 5 2 System Items List........................................................................................................................ 7 3 Storage Items List.................................
Introduction 1 The reportable items document includes all the data types supported by the DSET application and displayed in the DSET report. NOTE: • A few unique data elements are not included in the document. • The data elements listed also includes other configuration or log files that may be collected but viewed only by navigating to the .zip archived contents in the DSET report. What's New In This Release • Addition of Error Summary Information in the System category of the report.
2 System Items List The system items list includes the following: • Main System Chassis • Error Summary Information (New) • Chassis • Modular Enclosure (New) • BIOS • Batteries • Processors Information • Fans Probes Information • Firmware • Front Panel Information • System Components (FRU) Information • Intrusion Information • Memory • Network Interfaces Information • Ports Information • Power Supplies • Remote Access Information • Slots • Temperature Probes Information
Category Attributes • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Server Module Asset Tag Server Module Service Tag Server Module Express Code Server Module Location Processor Manufacturer Processor Family Processor Version Current Speed Maximum Speed External Clock Speed Voltage Total Installed Capacity Memory Available to the OS Total Maximum Capacity Memory Array Count Location Use Installed Capacity Maximum Capacity Slots Available Slots Used ECC Type Manufacturer Version Release
Category Modular Enclosure Attributes • • • • • • • Lifecycle Controller Version Chassis Model Chassis Lock Chassis Service Tag Chassis Asset Tag Flash Chassis Identify LED state Flash Chassis Identify LED timeout value • CMC Information – – – – – – BIOS Product (New) Description (New) Version (New) IP Address (New) IP Address Source (New) IP Address Type (New) • BIOS Information • – Manufacturer – Version – Release Date BIOS Setup – General * * * * * * * * * * * * * * * * * * Attribute Num Loc
Category Attributes * * * * * * * * * * – SATA Port 0 SATA Port 1 SATA Port 2 SATA Port 3 Port A Port B Port C Port D Port E Demand Based Power Management * TPM Security * Internal USB Port * Integrated Network Card 1 * OS Watchdog Timer * Turbo Boost * Node Interleaving * Processor Execute Disable * Processor CMP * Boot Mode * Processor C State Control * Processor C1-E * Keyboard NumLock System Security – * Intel(R) AES-NI * System Password * Setup Password * Password Status * TPM Security * TPM Activ
Category Attributes * * * – Console Redirection After Boot External Serial connector Console Redirection Failsafe Baud Rate * Serial Address Select * Redirection After Boot * Failsafe Baud Rate * Remote Terminal Type SATA Settings * * * * * – Processor Settings * * * * * * * * * * * * * * * * * – Logical Processor QPI Speed Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Number of Cores per Processor Processor 64-bit
Category Attributes * * * * * * * * * – Miscellaneous Settings * * * * * – System Model Name System BIOS Version System Service Tag System Manufacturer System Manufacturer Contact Information – Integrated Devices – * User Accessible USB Ports * Internal USB Port * Integrated Network Card * OS Watchdog Timer * Embedded Video Controller * SR-IOV Global Enable Slot Disablement * Slot number – Boot Settings – * Boot Mode * Boot Sequence Retry One-Time Boot * * * * 12 Asset Tag Keyboard NumLock Re
Category Attributes • • • Status Probe Name Reading Processors Information • • • • • • • Status Connector Name Processor Brand Processor Version Current Speed State Core Count Fans Probes Information • Fan Redundancy – – • Probe List – – – – – – – Firmware Front Panel Information System Components (FRU) Information • • • • • • • • • • • • • Attribute Redundancy Status Status Probe Name Reading Minimum Warning Threshold Maximum Warning Threshold Minimum Failure Threshold Maximum Failure Thresh
Category Attributes • • • • • – SAS Controller Daughter Card (Storage) – Power Supply – Primary Backplane (Storage) – Memory DIMM Slots – Disk Drive Bay (BP) – Add-in Card (NDC) – Add-in Card (MEZZB) – Add-in Card (PERC1) – Add-in Card (IDSDM) – DRIVE BACKPLANE – NIC.Integrated – RAID.Integrated – NIC.Slot – RAID.Slot Serial No. Part No.
Category Attributes – – – – Network Interfaces Information Size Device Name Speed Failures • • • • • • Interface Name Vendor Description Connection Status Slot Physical Interface • – Description – Vendor – Slot Name – Current MAC Address – Duplex – Base I/O Address – Base Memory Address – IRQ – DMA – Link Status – Connection Status – Driver Name – Driver Version – Firmware Version Interface • – Description – Type – Operational Status – Administrative Status – Maximum Transmission Unit – Speed Not A
Category Attributes • – Excessive Collisions – Carrier Sense Errors Interface Receive Statistics • – Bytes – Total Packets – Unicast Packets – Multicast Packets – Broadcast Packets – Discarded Packets – Error Packets Interface Transmit Statistics – – – – – Bytes Total Packets Unicast Packets Discarded Packets Error Packets Ports Information • • • • • • Port Type External Name Base I/O Addr IRQ Lvl Connector Type Maximum Speed Power Supplies • • • MainSystemChassis Power Supplies Power Supply Red
Category Attributes • – Enable IPMI Over LAN – SOL Enabled – MAC Address – Enable VLAN ID – VLAN ID – Priority IPv4 Address • – IP Address Source – IP Address – IP Subnet – IP Gateway IPV6 Address • – IP Address Source – IPv6 Address 1 – Default Gateway – IPv6 Address 2 – Link Local Address – DNS Address Source – Preferred DNS Server – Alternate DNS Server NIC Configuration • – Channel Number – NIC Selection Serial Port Configuration • – Channel Number – Connection Mode Setting – Baud Rate – Flow
Category Attributes • – Retry Interval – Character Accumulate Interval – Character Send Threshold DRAC – – – – – – Slots Temperature Probes Information • • • • • • • • • • Product Description Version IP Address IP Subnet IP Gateway PCI Bus Hierarchy Slot ID (Physical Location) Adapter Data Bus Width PCI Device Description PCI Type and Speed PCI Data BusWidth PCI Slot Length Hot Plug Capable Power Management Enabled Main System Temperatures • • • • • • • Status Probe Name Reading Minimum Warning Th
Category PCI Devices Attributes • • Description Raw SEL data • • • Slot ID (Location) Adapter Data Bus Width • PCI Device Detail – – – – – – – – – – – – – – – – – ID Type Slot Length Speed Category Hot Plug Capable Voltage Supply Shared Slot PC Card-16 Card Bus Zoom Video Modem Ring Resume Power Management Enable (PME#) Signal Adapter Manufacturer Adapter Description Adapter Data Bus Width Adapter Speed Network • • • • • • • Total Number of Network Cards NIC Info IP Address Vendor Description Con
Category Attributes – – Available Size Storage Size Hardware Performance • • • Probe Name Status Cause Power Consumption Information • Power Consumption – – • * System Board System Level * System Board Pwr Consumption – Reading – Warning Threshold – Failure Threshold Amperage – • 20 Statistic * Energy Consumption * System Peak Power * System Peak Amperage – Measurement Start Time – Measurement Finish Time – Reading – Peak Time – Peak Reading Power Inventory – • Attribute * System Instantane
Category Attributes – • Attribute * Enable Power Cap * Power Cap – Values Power Profiles – – – – Maximum Performance Active Power Controller OS Control Custom 21
3 Storage Items List The storage items list includes the following: • Controllers Information • Battery • Enclosures • Array Disks • Virtual Disks • IDE Controller • Channel • Physical Disks (Non-RAID) • Enclosure Details • Tape • SATA • Fibre Channel HBA • iSCSI Table 2.
Category Attributes – – – – – – – – – – – – – – – – – – – – – – Patrol Read Mode Patrol Read State Patrol Read Rate Patrol Read Iterations Abort Check Consistency on Error Allow Revertible Hot Spare and Replace Member Load Balance Auto Replace Member on Predictive Failure CacheCade Capable Encryption Capable Encryption Key Present Encryption Mode (New) Cluster Mode Persistent Hot Spare Connector Type Termination SCSI Rate SCSI Initiator ID Spin Down Unconfigured Drives Spin Down Hot Spares Spin Down Confi
Category Attributes • • • • • • • • • Express Service Code Asset Tag Asset Name Backplane Part Number Split Bus Part Number Enclosure Part Number SAS Address SCSI Rate Enclosure Alarm Array Disks • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Status Power Status Name State Failure Predicted Certified Encryption Capable Secured Progress Bus Protocol Media Part of Cache Pool (New) Device Life Remaining (New) Driver Version (New) Model Number Mirror Set ID Capacity Used RAID Disk Space Av
Category Attributes • • • • • • • • • • • State Progress Layout Size Device Name Bus Protocol Media Read Policy Write Policy Stripe Element Size Disk Cache Policy IDE Controller • • • • • • • • • • • • • • • Name Status Firmware Version Device Descriptor Description Device location Parent location Manufacturer Serial No.
Category Attributes • – – – – – – Fans: • – Name – State – Part Number – Status – Speed Power Supplies: • – Name – State – Part Number Temperature: – – – – – – Tape • • • • • • • • • Status Name State Part Number Firmware Version SCSI Rate Status Name State Reading Minimum/Maximum Warning Threshold Minimum/Maximum Critical Threshold Name Status Firmware Device Descriptor Device Location Parent Location Manufacturer Serial Number Model Number NOTE: Other tape device specific information such as w
Category Attributes • • • SATA Disk Capacity SATA Disk Vendor ID SATA Disk Product ID Fibre Channel HBA • • • • • • • HBA name HBA model Firmware Driver Type Vendor HBA port iSCSI • • • Initiator info Targets list Session • – Session ID – Initiator Node Name – Target Node Name – Target Name – ISID – TSID – Connection Count Connections – – – – • Devices – – – – – – – – – – • Device Type Device Number Partition Number Friendly Name Device Description Reported Mappings Location Initiator Name Dev
Software Items List 4 The software items list includes the following: • OS Summary • Internet Explorer • Uptime Logs • Resources • • • – DMA – IRQ – Memory Allocations – IO Ranges Components – Display Information – Startup List – USB – Problem Devices – Network Adapter Information – Storage Information Environment – Environment Variables – Drivers – Processes – Installed Items – Service Information – Modules – Boot/Page Info – Registry Items – Kernel Dump L
Table 3.
Category Attributes • • • • • • • • • • Anchor_Visitation_Horizon Use_Async_DNS Placeholder_Width Placeholder_Height Default_Secondary_Page_URL Start Page Company Name Custom_Key Wizard_Version FullScreen Uptime Log • • • • • • Current System Uptime Total Availablity Percentage Total Up Time Total Down Time Total Reboots Total Blue Screens Resources • DMA – – – • IRQ • – IRQ – Device Memory Allocations • – Range – Device – Status IO Ranges – – – Component Channel Device Status • Address_Ra
Category Attributes – – – – – • Startup List – – – – • Program Command User Name Location USB – – Name PnP Device ID • Problem Devices • – Device – Error Code Network Adapter Information – – – – – – – – – – – – – – – – – – – – – – – – 32 INF File Color Planes Color Table Entries Resolution Bits/Pixel Product Type Installed Last Reset Index DHCP Enabled IP Enabled PNP Device ID Service Name Adapter Type MAC Address DNS Server IP DNS Domain Driver Path DHCP Server DHCP Lease Expires DHCP Lease Ob
Category Attributes • – Maximum Message Size – Maximum Message Size – Message Oriented – Pseudo Stream Oriented – Supports Broadcasting – Supports Connect Data – Supports Disconnect Data – Supports Encryption – Supports ExpeditedData – Supports Graceful Closing – Supports Guaranteed Bandwidth – Supports Multicasting Storage Information – – – – – – – – – – – – – – – – – – – – – – – – – – – – Environment • Description Compressed File System Size Free Space Volume Name Volume Serial Number Manufacturer P
Category 34 Attributes • – Variable Value – User Name – System Variable Drivers • – Internal Name – Description – File – Version – Type – Start – Status – Name – Company Processes • – Name – ID – Mem Usage – VM Size – Paged Pool – NP Pool – Page Faults – CPU Time – Priority – Threads – Handles – Started – Path – GDI Objects – User Objects – IO Reads – IO Writes – IO Other – Read bytes – Write bytes – Other bytes Installed Items • – Name – Version – InstallLocation – InstallSource – Install date –
Category Attributes • – Display Name – Service Name – State – Start Mode – Service Type – Service Path – Error Control – Start Name Modules • – Internal Name – Version – Size – File Date Time – Manufacturer – Source Path Boot/Page Info – • Boot.ini Settings Pagefile * * * * * Registry Items – – – – – – – – – – – – – Path Initial Size Current Size Max Size Max Total Size HKLM\SOFTWARE\Dell HKLM\Software\Dell Computer Corporation HKLM\Software\American Megatrends Inc.
Category Attributes – • HKLM\SYSTEM\CurrentControlSet \Services – HKLM\SOFTWARE\Storage Consolidation Kernel Dump – – Logs • Applications Log • – Status – Type – Source – DateTime – Event ID – Message or Comment System Log • – Status – Type – Source – DateTime – Event ID – Message or Comment Dr.
5 Log Files List The log files list includes the following: • Logs Gathered by Script/Tools • OpenManage Server Administrator Configurations • RAC3/4 Logs • 23 IT Assitant 7/MSDE Configurations • EMC PowerPath • Netstat • StorageC • Windows Clustering • Windows (Only for Windows 2008) • Logs Gathered With Log.ini Table 4.
Category EMC PowerPath Netstat List • • • • • • • DCDBMNG EventFilter DCDBMNG EventFilterActionAssociation DCDBMNG EventFilterCategoryAssociation DCDBMNG EventFilterSourceAssociation DCDBMNG EventStoredAction DCDBMNG EventManager DCDBMNG GlobalConfigurationView • • • • • POWERMT version POWERMT check_registration POWERMT display POWERMT paths POWERMT options netstatinfo StorageC • • STORAGEC stat STORAGEC showdl Windows Clustering • • • • CLUSTER . res CLUSTER . res /priv CLUSTER .
Category List – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – DPSOperational DriverframeworksUserModeOperational DxgkrnlDiagnostic EFSDebug EndpointMapper EventCollectorDebug EventCollectorOperational EventLogAnalytic EventLogDebug EventLogForwardpluginDebug EventLogWMIProviderDebug FileInfoMinifilterOperational FirewallCPLDIagnostic ForwardedEvents ForwardingOperational FunctionDiscoveryHostTracing GroupPolicyOperational HardwareEvents HelpOperational HttpServiceTr
Category List – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – Logs Gathered With Log.ini • General Windows Logs • – %SYSTEMROOT%\ntbtlog.txt – %SYSTEMROOT%\setupapi.log – %SYSTEMROOT%\setuperr.log – %SYSTEMROOT%\setuplog.
Category List • – %DisneyPath%\ini\*.ini – %DisneyPath%\log\*.* – %OMAPath%\ini\*.ini – %SystemRoot%\dc*.log OpenManage 3.x Installation Logs – – – – • • %SystemDrive%\temp\ominstal.log %SystemDrive%\temp\OMPROG %SystemDrive%\temp\omstatus.log %SystemDrive%\temp \DOMSA_SETUP.LOG – %SystemDrive%\temp \DOMSA_UNINSTAL.LOG – %SystemRoot%\ominstal.db – %SystemRoot%\*.oil – %SystemDrive%\temp\denginst.log – %SystemDrive%\temp\isvcinst.log – %SystemDrive%\temp\omclean.log – %SystemDrive%\temp\rac3.
Category List • – %AMpath%\VxsvcAlert.Log Online Diagnostics Logs – • %SystemDrive%\dell\diagnostics\log \*.xml – %SystemDrive%\dell\diagnostics\log\*.log IT Assistant Configuration and Logs – – – – – – – – – – • %ITasstPath%\configuration\dconfig.ini %SystemDrive%\msde_*.log %SystemDrive%\*.dcnetmon %SystemDrive%\*.dcappserver %SystemRoot%\SQLHotFix\*.* %OMIpath%\Netfx.log %OMIpath%\jsredistMSI.log %OMIpath%\jsredistSetup.log %SystemDrive%\temp\ITALog %SystemDrive%\inetpub\mailroot\Queue \*.
Category List – • %systemdrive%\programfiles\emc\symapi \log\ EMCVDSHardwareProvider.log – %systemdrive%\programfiles\emc\symapi \log\Hwprov.log – %systemdrive%\programfiles\emc\symapi \log\symapi*.
