Dell System E-Support Tool (DSET) Version 3.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Introduction..................................................................................................................................5 Installation Types......................................................................................................................................................5 Other Documents You May Need.............................
Modifying Installed DSET Application Features.....................................................................................................23 For Windows Operating System.......................................................................................................................23 For Linux Operating System.............................................................................................................................23 Repairing DSET Application.................................
Introduction 1 Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip file. This guide provides the steps to install, maintain, upgrade, and uninstall the DSET application on Windows and Linux operating systems.
2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue. 3. In the Select your product type section, click Software, Monitors, Electronics & Peripherals. 4. In the Choose your Dell Software, Monitors, Electronics & Peripherals section, click Software. 5.
Installing, Upgrading, and Running DSET Application On Windows Operating System 2 This chapter provides information to install DSET application on Windows operating system. You can install and run the application using the GUI or the Command Line Interface (CLI). If you install or upgrade the DSET application on a system having OpenManage Server Administrator version lower than 5.5 or an incompatible application, then an error message is displayed and the installation is not completed.
1. Run the Dell_DSET_(Version Number).exe file. The Welcome to the Dell System E-Support Tool (3.4) Installation Wizard window is displayed. 2. Click Next. The License Agreement is displayed. 3. Select the I accept the license agreement and click Next. The Installation Type window is displayed. 4. Select Create a One-Time Local System DSET Report and click Next. The Report Settings window is displayed. 5.
• Dell_DSET_(version number).exe REPORTNAME= COLLECT= UPLOAD=auto PRIVACY='yes|no' /qn — This is for silent Zero Footprint report collection. where: is a valid Windows filepath, filename, or both filepath and filename are independent report options that can be specified together with a comma separator without any space.
NOTE: The default location for Windows (x86) systems is :\Program Files\Dell and for Windows (x86_64) systems is :\Program Files (x86)\Dell 7. Enter the following: 8. – Full Name — Enter your full name. – Organization — Enter your organization information. Click Next. The Ready to Install the Application window is displayed. 9. Click Next. The Updating System window is displayed indicating the installation status. 10.
The Welcome to the Dell System E-Support Tool (3.4) Installation Wizard window is displayed. 2. Click Next. The License Agreement is displayed. 3. Select the I accept the license agreement and click Next. The Installation Type window is displayed. 4. Select Clear Dell Hardware Logs and click Next. The User Information window is displayed. 5. 6. Enter the following: – Full Name — Enter your full name. – Organization — Enter your organization information. Click Next.
The Welcome to the Dell System E-Support Tool (3.4) Installation Wizard window is displayed. 2. The MSI is already extracted at the following location: :\Program Files\Common Files\Wise Installation Wizard NOTE: The MSI location for Windows (x86) systems is :\Program Files\Common Files\Wise Installation Wizard and for Windows (x86_64) systems is :\Program Files (x86)\Common Files \Wise Installation Wizard.
• Dell_DSET_(version number).exe ADDLOCAL= INSTALLDIR= /qn — This performs silent installation that does not display any graphical progress bar. NOTE: • ADDLOCAL parameter in the command is optional. • For version 3.2 and later, while upgrading, if ADDLOCAL parameter is not included in the command, then only the installed component is upgraded. • For version 2.2 or lower, if Dell_DSET_(version number).exe /qn is run, then both DSET application is upgraded.
Installing, Upgrading, And Running DSET Application On Linux Operating System 3 This section provides information to install, upgrade and run DSET application on Linux operating system. If you install or upgrade the DSET application on a system having OpenManage Server Administrator version lower than 5.5 or an incompatible application, then an error message is displayed and the installation is not completed.
Table 3. : Device, Dependency, and Default Behavior Device Dependency Emulex Fibre Channel Controller • • QLogic Fibre Channel Controller • • HBAnywhere utility from Emulex. To download this utility, access the Emulex website at emulex.com. Default Behavior (if dependency is not met) Fibre Channel Controllers are not displayed in DSET report a. Click Downloads → Dell. b. Click the adapter model number. c. Click Linux from the Current Drivers section and download the Applications Kit.
– Do you want to collect linux log files [y|n]: – Do you want to collect advanced log files [y|n]: NOTE: If you select advanced log files option, by default, all the logs are collected and may create large size reports. 5. Enter y if you want to use default file name for the report when the following message is displayed.
The License Agreement is displayed along with the following message: Do you agree to the above license terms? ('y' for yes | 'Enter' to exit): 2. Enter y. The installation types are displayed. The following table provides the installation types: Table 4.
– If you have selected DSET option, then the following message is displayed: The DSET installation completed successfully. Enter '/usr/sbin/ dellsysteminfo' from a terminal shell prompt to create a report file – If you have selected Remote Provider option, then the following message is displayed: Remote Provider installation completed successfully. DSET application is installed at the /opt/dell location by default.
NOTE: For versions lower than 1.8, automatic upgrade to DSET application version 3.4 is not possible. When version 3.4 installer is run, the installer terminates with an error message. In such cases, uninstall previous versions of the application and then install DSET application version 3.4. NOTE: DSET application does not require a system reboot. To automatically upgrade to DSET application version 3.4 on Linux operating system: 1. At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).
NOTE: • If DSET application version 2.2 or lower is currently installed in the system and CIMOM services are not installed or running, then the application cannot be silently upgraded to version 3.4. • For DSET application version 3.2 or later: – If parameter is provided in the command, then the currently installed DSET application is uninstalled completely and the specified component of version 3.4 is installed.
Maintaining DSET Application 4 After installing the DSET application, you can modify the components that are installed. The application maintenance window is available only when DSET application is permanently installed on your system. You can also reinstall the corrupt files, registry keys, and shortcuts of the application. Modifying Installed DSET Application Features The installed features that can be modified are: • DSET — Permanently installs DSET interface to generate reports for remote systems.
To modify the installed components silently, run the ./dell-dset-lx(bit)-(Version Number).bin —qi file at the shell prompt. Depending on the components existing in the system and the parameter passed in the command, the following table provides the modify options: Table 5. : Silent Modify Options Currently Installed Parameter Exit Status (Error Code and Description) Component DSET and Remote Provider Yes. (13 — DSET 3.
Uninstalling DSET Application 5 DSET application can be uninstalled using the GUI or the CLI option. Using GUI For Windows Operating System To uninstall DSET application, use one of the following options: • From the Start menu • From the windows Add or Remove Programs or Programs and Features wizard • From the Application Maintenance window From The Start Menu To uninstall DSET application from the Start menu on Windows operating systems: 1. Click Start → Programs (or All Programs) → DSET 3.
Using CLI For Windows And Linux Operating Systems To uninstall DSET application using the CLI, run the following command from the command prompt: For Windows Operating System To uninstall DSET application using the CLI, run the following command from the command prompt: Msiexec /x {9024D321-6379-4761-9E5E-CEE2CA6C1138} The Windows Installer window displays Are you sure you want to uninstall this product? message. Click Yes to uninstall the DSET application.
Error Codes 6 This appendix provides the list of DSET installer error codes. Installer Error Codes For Windows Operating System Custom error codes are not supported in this release. Default MSI error codes are returned. For Linux Operating System The list of error codes are: Table 6. : Installer Error Codes and Description Error Code Description 0 Success 1 Unsupported hardware platform. See the "Supported Hardware Platforms" section in the Readme for the complete list of supported hardware.
Error Code Description 8 Earlier version of DSET application installed on the system is supported for DSET application upgrade, but user has passed -qn option. 9 Failed to install common rpm. 10 User has chosen not to install or run SFCB. 11 CIMOM architecture and installer architecture are not the same. 12 Either root password is incorrect or CIMOM is not functional. 13 DSET application 3.4 full is already installed, but user has passed -qi or -qn option.
