User's Manual

Introduction

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis hardware,

storage, software, and operating system components of a Dell PowerEdge server and consolidates the data into a .zip

file.

What's New In This Release

• Support for the following Dell 12th generation PowerEdge servers:

– R320

– R420

– R520

– R820

– M420

– M520

– M820

– T320

– T420

• Authenticated Proxy support for Windows operating system to upload the DSET report to Dell Technical

Support.

• Support to collect limited information in the report from 12th generation servers having enterprise license for

iDRAC7 (out of band) .

• Support for using non-root user to collect data from OpenManage Server Administrator namespace remotely on

Linux operating system from Windows client.

Supported Platforms And Operating Systems

For information on the supported platforms and operating systems (Windows and Linux), see the

Readme

available with

the installer or go to support.dell.com/manuals. Click

Software → Serviceability Tools → Dell System E-Support Tool

Installation Types

You can install DSET in the following methods:

• Create Local Diagnostic Report

(for Windows) and Create one-time Local System DSET Report (for Linux) —

Generates a DSET report of the local system without permanently installing the application.

• DSET Collector and DSET Common Information Model (CIM) Provider — Installs DSET collector and DSET CIM

provider in the local system. The DSET Provider provides data using Windows Management Instrumentation

(WMI) service (for Windows) and Open-pegasus or Small Footprint CIM Broker (SFCB) (for Linux). This data is

collected locally or remotely using the DSET Collector. For Windows, any other WMI collection tool can be used

and for Linux, other CIM clients can be used.

NOTE

: This option installs DSET permanently in the system.