Dell System E-Support Tool Version 3.
This readme contains information about Dell System E-Support Tool. Dell System E-Support Tool (DSET) is a utility that collects configuration and log data from the target server for various chassis hardware, storage, and operating system components of a Dell PowerEdge server. DSET generates a System Configuration Report, which consolidates the gathered data into a .zip file that can be automatically or manually uploaded to Dell Technical Support.
Red Hat Enterprise Linux 6 (64-bit) SUSE Linux Enterprise Server 10 (64-bit) SUSE Linux Enterprise Server 11 (64-bit) DSET Collector Installation and remote report collection can be done from the following client operating systems: Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Remote report collection from the following operating systems can be done when DSET Collector is installed on Windows/Linux: VMware ESXi 4.0 VMware ESXi 4.1 VMware ESXi 5.
NOTE: For Linux CIMOM, the default port 5988 (for http) or 5989 (for https) is used by the system to install DSET Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg. For silent installation: On Linux Operating system for Silent installation of DSET, СIMOM (SFCB or Open Pegasus) should already be installed. To install SFCB: 1. 2. 3. Locate the SFCB rpm from the Operating System Media. Install SFCB rpm using "rpm -ivh sblim-sfcb-*.
o Log Files NOTE: The checkboxes are enabled by default unless instructed by Dell Technical Support. 7. Select the Gather Advanced Log Files Information option to collect additional log information in the report. NOTE: Selecting the Advanced option may create large size report files. 8. Click Next. The Ready to Collect Report window is displayed. 9. Click Start. The Updating System window is displayed indicating the status of report collection. If the installed Server Administrator version is not 5.
The Welcome to the Dell System E-Support Tool (3.3) Installation Wizard window is displayed. 2. Click Next to proceed through license agreement and readme information until the Installation Type window appears. 3. Select one of the following options and click Next: DSET Collector and DSET CIM Provider (default) DSET Collector DSET CIM Provider The Destination Folder window is displayed to specify an alternative install path. 4. You may enter your Full Name and Organization information.
location = optional installation path /qn = Silent installation that does not display any graphical progress bar Clearing Hardware Logs DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the application. You can clear hardware logs using the installer or from the Start menu. Using Installer: To clear hardware logs from the system: NOTE: This does not install DSET permanently. 1. Run the Dell_DSET_3.3.0.x.exe file.
Using GUI: To clear hardware logs: 1. Navigate to DSET 3.3 -> Clear ESM Logs in the Start menu. The Clear ESM Logs command window displays the following message: 2. Enter Y to clear the logs. The following messages are displayed: 3. Press any key. The command window closes. Extracting MSI Package For Large Site Automated Deployment To extract the MSI file out of DSET EXE: 1. Run the Dell_DSET_3.3.0.x.exe file. The Welcome to the Dell System E-Support Tool (3.
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Installing or Upgrading DSET Collector and DSET CIM Provider To permanently install or upgrade DSET on the local system: NOTE: You must be logged in as root to install or upgrade DSET. At the Linux shell prompt, run the ./dell-dset-lx(bit)-3.3.0.x.bin file. The License Agreement is displayed along with the following message: Enter y. The installation types are displayed.
o If you have selected DSET CIM Provider only option, then the following message is displayed: The DSET CIM Providers installation completed successfully. DSET is installed at the /opt/dell location by default. For silent installation, run the command: Clearing Hardware Log On Linux DSET clears Dell hardware logs (Embedded System Management logs) from the system without permanently installing the application. To clear hardware logs from the system: NOTE: You must be logged in as a root to run DSET. 1.
3. 4. 5. The DSET (Version Number) is already installed window is displayed. NOTE: If you do not want to upgrade, click Cancel to exit the installer. Click Upgrade to upgrade to DSET version 3.3. The License Agreement window is displayed. Click Next to proceed through license agreement and readme information until the Installation Type window appears. NOTE: For upgrading from versions 2.2 and lower, only DSET Collector and DSET CIM Provider permanent install option is available.
5. Enter y. If OpenPegasus is installed and running, the following message is displayed: Enter the root credentials when the following message is displayed: 6. Wait for the installation to complete. The DSET installation completed successfully message is displayed. DSET is upgraded to version 3.3 and is installed at /opt/dell location by default. Silent Upgrade To upgrade silently, run the command: ./dell/dset/lx(bit)/.bin —qi NOTE: If DSET version 2.
From the Application Maintenance Window To uninstall DSET from the Application Maintenance Window on Windows operating systems: 1. 2. 3. 4. Run the Dell_DSET_3.3.0.x.exe file. The Application Maintenance screen is displayed. Select the Remove option and click Next. The Dell System E-Support Tool (3.3) Uninstall window is displayed. Click Next. The Updating Screen is displayed. Click Finish on the Dell System E-Support Tool (3.3) has been successfully uninstalled window.
The modified open source libraries are available at the following location: http://opensource.dell.com/releases/dset/3.3.0/DSET330.iso Error Codes DSET Error Codes DSET Collector will return custom error codes on collection of report.
25 = UPLOAD_SERVER_ERROR 26 = UPLOAD_INVALID_FILE_ERROR 27 = UPLOAD_TIMEOUT_ERROR 28 = UPLOAD_MODULE_INIT_FAILED 29 = UPLOAD_MODULE_PROXY_ERROR 30 = UPLOAD_MODULE_PROXY_UNSUPPORTED_AUTH_SCHEME 31 = UPLOAD_MODULE_PROXY_AUTHENTICATION_FAILED Installer Error Codes For Windows Custom error codes are not supported in this release. Default MSI error codes are returned. For Linux 0 = Success 1 = Unsupported hardware platform.
10 = User has chosen not to install or run sfcb. 11 = CIMOM architecture and installer architecture are not the same. 12 = Either root password is incorrect or CIMOM is not functional. 13 = DSET 3.3 full is already installed, but user has passed -qi or -qn option. 14 = User has not agreed to the license terms. 15 = Silent uninstallation is complete. 16 = Silent installation of full DSET is complete. 17 = Silent ZFP report collection is complete. 18 = User has aborted the installation.
Network information under Software -> Linux OS section may be missing for PowerEdge M910 systems running RHEL 6.1. Most networking information can be found under the Chassis -> Network section instead. (2425) On Windows system the Device Name attribute of Virtual Disks is blank in the Storage information for H200 controller. (2381) DSET Collector always presents Start Menu -> Create Report for collection on the local system even if there is no DSET or OMSA provider installed locally.
http://support.microsoft.com/kb/875605 For Windows Server 2008 onwards, see the following link: http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx Software -> Linux OS -> Display information is not available from a RHEL 6.1 64-bit system due to changes in xorg.conf. (2426) USB CD-ROM or DVD-ROM drive information is not displayed in the Storage section. (2773) "Read Policy" and "Write Policy" information is not displayed under Virtual Disks on some Windows 2008 R2 systems.
For Linux operating systems, during local report collection, if the password has any special characters such as:, #, !, $, &, (, ), |, ;, “, „, <, and >, prefix the special characters in the password with '\'. For Windows 2008 operating systems, the Hotfix Install date is not displayed correctly in the DSET report -> Software section -> Installed Applications page.
On Linux Operating system (Red Hat Enterprise Linux 5.x(64 bit) and SuSE Linux Enterprise 10.x(64 bit), if Dell Online Diagnostics (OLD) is installed before DSET, then DSET may get installed but is not operational due to incompatible version of srvadmin-hapi*.rpm installed by OLD. Work Around: Uninstall the incompatible version of srvadmin-hapi and try to install DSET again. On Linux Operating system (Red Hat Enterprise Linux 5.x(64 bit) or SuSE Linux Enterprise 10.
Global Support For information on technical support, visit www.dell.com/contactus. Information in this document is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™, and OpenManage™ are trademarks of Dell Inc.
