Specifications

Best Practices for Virtualizing and Managing Exchange 2013
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The Server Health view provides details about individual servers in your organization. Here, in Figure 58,
you can see the individual health of all your servers. Using this view, you can narrow down any issues to a
particular server.
Figure 58: Exchange 2013 Server Health view in Operations Manager
While going through the three views in the Exchange 2013 dashboard, you will notice that in addition to
the State column, you have four additional health indicators (Figure 59). Each of these health indicators
provides an overview of specific aspects of your Exchange deployment.
 Customer Touch Points: Shows you what your users are experiencing. If the indicator is healthy,
it means that the problem is probably not impacting your users. For example, assume that a DAG
member is having problems, but the database failed over successfully. In this case, you will see
unhealthy indicators for that particular DAG, but the Customer Touch Points indicator will show as
healthy because users are not experiencing any service interruption.
 Service Components: Shows you the state of the particular service associated with the
component. For example, the Service Components indicator for Microsoft Outlook Web Access
(OWA) indicates whether the overall OWA service is healthy.
 Server Resources: Shows you the state of physical resources that impact the functionality of a
server.
 Key Dependencies: Shows you the state of the external resources that Exchange depends on, like
network connectivity, DNS, and Active Directory.
Figure 59: Health indicators in Operations Manager