User's Manual

Data Collected By SupportAssist

NOTE: By default, SupportAssist collects data from all supported devices in an environment,

irrespective of the service contract type of the devices, and uploads the data to Dell. The collection

of data is staggered, and the data is collected from 5 to 10 devices at a time. For information about

the default frequency of data collection, see

Default System Log Collection Schedule.

SupportAssist continually monitors the configuration data and usage information of OpenManage

Essentials-managed Dell hardware and software. While Dell does not anticipate accessing or collecting

personal information, such as your personal files, web-browsing history, or cookies, in connection with

this program, any personal data inadvertently collected or viewed will be treated in accordance with the

Dell Privacy Policy available for review at dell.com/privacy.

The information encrypted in the data log sent to Dell includes the following categories of data:

• Hardware and software inventory — Installed devices, processor(s), memory, network devices, usage,

and Service Tag.

• Software configuration for servers — Operating system and installed applications.

• Network identity information – Computer name, domain name, and IP address.

• Event data — Windows event logs, core dump, and debug logs.

For more information about the collected troubleshooting information, see Accessing And Viewing The

System Log Collection.

NOTE: If the security policy of the company restricts sending some of the collected data outside of

the company network, you can configure SupportAssist to filter the collected data before sending it

to Dell. For more information, see

Filtering The System Log Collection.

NOTE: For more information about the data collected by SupportAssist and how the collected data

is used by Dell, see the Dell SupportAssist: Security Considerations technical document at dell.com/

SupportAssistGroup.

What Is New In This Release

• Support for installing SupportAssist on a management server running:

– Microsoft Windows Server 2012 R2 Standard edition

– Windows Server 2012 Domain Controller

– Windows Server 2012 R2 Domain Controller

• Support for managed nodes running Windows Server 2012 R2 Standard edition.

• Support for a new installation workflow — The collection tools are downloaded and installed after the

installation of SupportAssist.

• Support for the following Force10 devices:

– Ethernet switch: S50, S4820T, S5000, and S6000

– Ethernet switch/router: MXL, Z9000, and S4810

• Support for Dell EqualLogic FS7500 with Fluid File System (FluidFS) version 1 and 2; EqualLogic

FS7600 with FluidFS version 2.

NOTE: Only alerts from EqualLogic SAN are supported.

• Support for automatically updating SupportAssist and the associated collection tools.