User's Manual

Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact
information. The following table provides information about the items displayed in the Contact
Information page.
Field Description
Company Information Enables you to view or edit the company name.
Primary Select this option to view the primary contact
information.
Secondary Select this option to view the secondary contact
information.
First Name Enables you to view or edit the first name of the
primary or secondary contact.
Last Name Enables you to view or edit the last name of the
primary or secondary contact.
Phone Number Enables you to view or edit the phone number of
the primary or secondary contact.
Alternate Phone Number Enables you to view or edit the alternate phone
number of the primary or secondary contact.
Email Address Enables you to view or edit the email address of
the primary or secondary contact.
Related Links
Settings
Viewing And Updating The Contact Information
Connectivity Test
The Connectivity Test page enables you to test the inbound and outbound connectivity status of
SupportAssist, in order to ensure that you can receive the most current case and device updates. For
example, you may want to check the connectivity status following a network outage, a router or firewall
configuration, or change made to the email address of the primary user. When you perform the
connectivity test, SupportAssist receives the connectivity test request, and sends a sample email with the
connectivity status and a reminder to configure your devices for monitoring.
Related Links
Testing SupportAssist Connectivity
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