User's Manual

Field Description

Auto Update

Enable auto update Select this option to automatically download and

install the latest SupportAssist and collection tool

updates, when they are available. The download

and installation of the updates occur in the

background. A message will be displayed if

problems occur during the update process.

NOTE: It is recommended that you select the

Enable auto update option, to ensure that

SupportAssist is up-to-date with the latest

features and enhancements.

Email Settings

Receive email notification when a new support

case is opened

Select this option to receive an email notification

when a new support case is opened.

Preferred email Language Select the preferred language for email

notifications.

Support Collection

Automatically start a log collection when a new

support case is generated

Select this option to automatically start a system

log collection when a new support case is

generated.

Enable system log collection scheduling Select this option to enable scheduling of the

system log collection. To schedule the system log

collection, configure the System Log Collection

Schedule in the System Logs tab.

Send network identification information to Dell Select this option to allow sending network

identification information to Dell.

Maintenance Mode

Temporarily suspend case generation activity

(e.g., for purposes of downtime, external

troubleshooting, etc.)

Select this option to set SupportAssist in

maintenance mode. While in maintenance mode,

no new support cases are opened.