User's Manual

If any cases display a warning icon in the Service Contract column:
1. Move the pointer over the warning icon to display a tooltip.
2. Click the Dell Support link displayed in the tooltip to open the service contract information page.
You can obtain current service contract information for your Dell devices, obtain new service contracts,
and so on.
Service Contract Type Is Unknown
The Service Contract column on Case List report displays unknown for all existing support cases.
This issue occurs when you upgrade SupportAssist. Once an alert is received from the device, the Service
Contract column is updated with the appropriate service contract type.
Service Tag Warnings
On rare occasions some cases may display an invalid Dell service tag warning. If you presume that the
warning is incorrect, you can use the Windows Management Instrumentation CLI command (wmic) to
find the correct Dell service tags for Windows devices.
To resolve service tag warnings:
1. Identify the service tag for your device.
2. Contact Dell technical support. See Contacting Dell.
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