User's Manual

Setting The Number Of Cases Displayed Per Page
Refreshing The Case List Or Device Inventory Display Data
Sorting The Case List Data By Column Name
To sort the case list display data by column name, click any column header. The report refreshes to
display the data in an ascending or descending order of the column header you clicked.
Related Links
Case List
Viewing The Case List
Filtering The Case List Data By Column Name And
Keyword
To filter the case list display data by column name and keyword:
1. Select the column name from the Filter By: list.
2. If you are searching for Case Status, Progress, Device Type, or Service Contract, select the search
criteria from the search list.
3. If you are searching for Case Number, Date Opened, Case Title, or Service Tag, type the search
keyword in the search text field.
4. Click Apply Filters.
The report refreshes to display the data according to your criteria. If there are no matches, the
following message is displayed:
No support cases found. Please review your search criteria and try again.
5. To clear the search criteria and try again, click Clear Filters.
The report refreshes to display the default content.
6. Repeat step 1 through step 4.
The report refreshes to display the data according to your criteria.
Related Links
Case List
Viewing The Case List
Returning The Case List Data To The Default Sorting
To return to the default Case List view (Date Opened, in descending order), click the Cases tab.
The report refreshes to the default sorting criteria. Any new cases or updates to the current cases appear
in the report. Cases that are closed since the last refresh no longer appear.
Related Links
Case List
Viewing The Case List
Setting The Number Of Cases Displayed Per Page
To change the total number of rows displayed in a page, select the number of cases to display from the
Display Cases: list. You can choose from:
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