User's Manual

Confirming Connectivity Through The Proxy Server

To test if SupportAssist can connect to the Internet through the proxy server:

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage

Essentials Administrators or Power Users group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Click Proxy Settings.

The Proxy Settings page is displayed.

3. Ensure that the proxy settings has been configured correctly. See Configuring Proxy Server Settings.

4. Click Apply.

A dialog box appears to inform the status of the connection through the proxy server.

Auto Update

NOTE: It is recommended that you enable auto update to ensure that SupportAssist is up-to-date

with the latest features and enhancements.

The auto update feature, when enabled, ensures that SupportAssist and the associated collection tools

are automatically updated, when an update is available. By default, the SupportAssist application checks if

any updates are available, every Monday at 11 am (management server date and time). If updates are

available:

• If auto update is enabled, the updates are downloaded and automatically installed in the background.

• If auto update is disabled, the Update Available notification window is displayed. You can click Install

to download and install the latest updates.

To enable auto update, see Enabling Auto Update.

If you click Cancel in the Update Available notification window or an error occurs during the update

process, the Update Available notification is displayed in the SupportAssist header. You can click the

Update Available notification to download and install the updates at a later time.

NOTE: After the updates are downloaded and installed, an update successful message is displayed.

To view and use the latest updates and enhancements, you must refresh the SupportAssist

dashboard.

The log file, AutoUpdate-log-file.txt, related to the SupportAssist update can be located at C:\Program

Files (x86)\Dell\Dell Integrated Support\logs.

Enabling Auto Update

To enable auto update: