User's Manual

Contents
1 Overview......................................................................................................................7
Key Features...........................................................................................................................................7
Features Supported With Dell Service Contracts.................................................................................8
Case Data Handling...............................................................................................................................8
Event Handling...................................................................................................................................... 8
Data Collected By SupportAssist.......................................................................................................... 9
What Is New In This Release.................................................................................................................9
2 Installing, Upgrading, And Uninstalling Dell SupportAssist......................... 11
Prerequisites.........................................................................................................................................11
Minimum Requirements...................................................................................................................... 11
Software Requirements..................................................................................................................11
Hardware Requirements................................................................................................................12
Network Requirements..................................................................................................................12
Installing SupportAssist........................................................................................................................13
Installing SupportAssist Using The SupportAssist Installation Package.......................................13
Installing SupportAssist Using The OpenManage Essentials Installation Package......................15
Verifying The Installation.....................................................................................................................18
Upgrading SupportAssist.....................................................................................................................18
Upgrading SupportAssist Using The SupportAssist Installation Package.................................... 19
Upgrading SupportAssist Using The OpenManage Essentials Installer Package........................ 19
Uninstalling SupportAssist.................................................................................................................. 20
3 Using Dell SupportAssist....................................................................................... 21
Launching SupportAssist..................................................................................................................... 21
Setting Up SupportAssist..................................................................................................................... 21
Configuring Proxy Server Settings......................................................................................................22
Configuring The Default Device Type Credentials............................................................................ 22
Testing SupportAssist Connectivity....................................................................................................24
Filtering The System Log Collection.................................................................................................. 25
Editing Device Credentials..................................................................................................................26
Resetting The Device-Specific Credentials To The Default Device Type Credentials..................... 27
Overwriting The Device-Specific Credentials With The Default Device Type Credentials..............28
Sending The System Logs Manually...................................................................................................29
Enabling Or Disabling The Automatic Collection Of System Logs...................................................29
Enabling Or Disabling The Scheduling Of System Log Collection................................................... 30
Scheduling The Periodic Collection Of System Logs........................................................................ 31