User's Manual

NOTE: Editing the credentials for a device is enabled only if you are logged on as a member of the
OpenManage Essentials Administrators or Power Users group.
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Select a device in the Device Inventory table.
The Edit Device Credentials link is enabled.
3. Click Edit Device Credentials.
NOTE: If the device you selected does not require credentials to generate the system log
collection, a message is displayed on the dashboard.
The Edit Device Credentials dialog box is displayed.
4. Type the Username, Password, Enable Password (if applicable), and Community String (if applicable)
in the appropriate fields.
5. Click Save Changes.
The Confirmation dialog box is displayed.
CAUTION: If you select the Do not show this reminder again option, SupportAssist does not
prompt for your confirmation when you attempt to edit the device credentials the next time.
6. Click Yes.
The dashboard displays the following message: Your device credentials were saved
successfully.
Related Links
Device Inventory
Viewing The Device Inventory
Configuring The Default Device Type Credentials
Resetting The Device-Specific Credentials To The Default Device Type Credentials
Overwriting The Device-Specific Credentials With The Default Device Type Credentials
Resetting The Device-Specific Credentials To The Default
Device Type Credentials
If you had edited the credentials for a particular device, and later want to reset the credentials for that
device to the Default Device Type Credentials, you can do so using the Edit Device Credentials dialog
box.
CAUTION: Resetting to the Default Device Type Credentials overwrites the device-specific
credentials with the default credentials. After you reset the credentials, SupportAssist uses the
Default Device Type Credentials to collect the system logs on that device.
NOTE: You can reset the device-specific credentials to the Default Device Type Credentials for
only one device at a time using the Edit Device Credentials dialog box. To overwrite the device-
specific credentials for multiple devices belonging to a particular Device Type and Credential Type
at a time, see Overwriting The Device-Specific Credentials With The Default Device Type
Credentials.
To reset the device-specific credentials to the default device type credentials:
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