User's Manual

• DNS server
• Processes
• Environment variables
• Registry
• Logs
• iSCSI data
NOTE: When the Send network identification information to Dell option is cleared, some of the
data about your network is not transmitted to Dell. This may impede Dell technical support from
resolving your issue.
NOTE: If your devices are covered under the Dell ProSupport Plus service contract, when the Send
network identification information to Dell option is disabled, you will not receive some reporting
information about your devices.
To filter the system log collection:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage
Essentials Administrators or Power Users group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. Under System Log Collection Details, clear the Send network identification information to Dell
option.
NOTE: By default, the Send network identification information to Dell option is selected.
4. Click Save Changes.
Related Links
Preferences
Editing Device Credentials
The Default Device Type Credentials that you provided for each Device Type and Credential Type in the
System Logs page is used to run the collection tools on your managed devices and gather the system
logs. If the credentials for a particular device differ from the Default Device Type Credentials you
provided, you can edit the credentials for that device.
CAUTION: After you edit the credentials for a specific device, SupportAssist uses the device-
specific credentials you provided to collect the system logs on that device.
NOTE: To ensure that SupportAssist is able to generate the system log collection for all devices, you
must edit the credentials for each device which has credentials that are not the same as the Default
Device Type Credentials.
To edit the credentials for a device:
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