User's Manual

4. Type the credentials in the corresponding fields:
NOTE: For Force10 and PowerConnect Ethernet switches, the Username, Password, and
Enable Password fields are optional. However, information must be provided for these fields if
the Force10 or PowerConnect Ethernet switch is configured with these details.
Username — The user name must contain one or more printable characters, and not exceed 104
characters.
NOTE: Windows user names must be of the form [Domain\Username]. You can also use a
period [ . ] to indicate the local domain. This rule does not apply to Linux or ESX/ESXi
credentials.
NOTE: For Force 10 and PowerConnect Ethernet switches the domain name need not be
specified.
Examples of Windows user names: .\Administrator; MyDomain\MyUsername
Example of Linux, ESX/ESXi user name: Username
Password — The user password must contain one or more printable characters, and not exceed
127 characters.
Enable Password — For Ethernet switches only. The enable password must contain one or more
printable characters, and not exceed 127 characters.
Community String — For EqualLogic storage arrays and EqualLogic FluidFS NAS appliances only.
The community string of the storage device.
NOTE: The Default Device Type Credentials are encrypted and saved locally.
5. Repeat step 2 to step 4 until you have configured the default credentials for all device types in your
environment.
6. Click Save Changes.
If the credentials for a device differs from the Default Device Type Credentials you provided, you can edit
the device credentials for that particular device. For more information about providing the credentials for
a specific device, see Editing Device Credentials.
Related Links
System Logs
Editing Device Credentials
Testing SupportAssist Connectivity
The connectivity test enables you to test the connectivity between the SupportAssist application installed
on the management server and the SupportAssist server hosted by Dell. You can test the SupportAssist
connectivity status, to ensure that you receive the most current case and device updates. For example,
you may want to check the connectivity status following a network outage, a router or firewall
configuration change, or change made to the email address of the primary user.
To test the SupportAssist connectivity status:
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