User's Manual

NOTE: Whenever the Administrator credentials of supported devices are changed, you must ensure
that the Default Device Type Credentials are also updated in SupportAssist. Alternately, you can
create a service account that never expires, and provide the service account credentials in
SupportAssist.
For example, if the managed PowerEdge servers are part of a domain, you can create a service
account on the domain controller, and add the service account to the Local Administrators group of
the managed server. Then provide the service account credentials in the Default Device Type
Credentials page in SupportAssist. For more information, see the Managing Device Credentials in
SupportAssist Using Service Account technical white paper at dell.com/SupportAssistGroup.
To configure the default device type credentials:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage
Essentials Administrators or Power Users group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Under Edit Device Credentials, select the Device Type from the list. You can select from:
– Server
– Storage
– Switch
3. Select the Credential Type from the list. The options listed vary based on the Device Type you
selected.
The options for Server are:
– Windows
– Linux
– ESX/ESXi
– iDRAC7
– CMC
The options for Storage are:
– EqualLogic
– MD Series
– NAS Appliance
The options for Switch are:
– PowerConnect
– Force10
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