User's Manual

Configuring Proxy Server Settings

If your system connects to the Internet through a firewall or proxy server, the proxy settings must be

configured in SupportAssist. Configuring the proxy settings enables the SupportAssist application to

communicate with the SupportAssist server hosted by Dell.

To configure the proxy server settings:

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage

Essentials Administrators or Power Users group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Click Proxy Settings.

The Proxy Settings page is displayed.

3. Select Use Proxy Settings.

NOTE: SupportAssist supports Windows NT LAN Manager (NTLM) authentication protocol only.

4. Type the Proxy Server Address or Name and Proxy Port Number details.

NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy

server as an anonymous user.

5. If the proxy server requires authentication, select Proxy requires authentication, and then provide

the following information in the corresponding fields:

– Username — The user name must contain one or more printable characters, and not exceed 104

characters.

– Password — The user password must contain one or more printable characters, and not exceed

127 characters.

– Confirm Password — Repeat the user password. The password should match with the one

provided in the Password field.

6. Click Apply.

SupportAssist tests the proxy server settings, and the result of the test is displayed in a dialog box.