User's Manual

Using Dell SupportAssist

The following sections provide information about configuring and using SupportAssist.

Launching SupportAssist

To launch SupportAssist:

1. On the OpenManage Essentials management server:

– Double-click the Dell SupportAssist desktop icon.

– Click Start→ All Programs→ Dell OpenManage Applications→ SupportAssist→ SupportAssist.

– In OpenManage Essentials console, click the Extensions tab, and then click the SupportAssist

Launch link.

The Windows Security dialog box may be displayed.

2. If the Windows Security dialog box is displayed, type the User name and Password, and then click

OK.

The SupportAssist dashboard opens in a web browser, and may display the First-Time Setup dialog box.

NOTE: The recommended screen resolution for optimally viewing the SupportAssist dashboard is

1280 x 1024 or higher.

Setting Up SupportAssist

To ensure that SupportAssist is able to monitor the supported devices, generate support cases if there is a

problem with any devices, and transmit the system logs to Dell, perform the following:

1. Establish Internet connectivity — If your system connects to the Internet through a firewall or proxy

server, the proxy server settings must be configured in SupportAssist. See Configuring Proxy Server

Settings.

NOTE: You must update the proxy server settings in SupportAssist whenever the proxy server

settings in your environment are changed.

2. Establish system log collection — Configure the Default Device Type Credentials in the System Logs

page for each Device Type and Credential Type. See Configuring The Default Device Type

Credentials.

3. Rediscover Dell Force10 switch/router — If you had discovered and inventoried Force10 switch/

router in OpenManage Essentials version 1.2, and then upgraded to OpenManage Essentials version

1.3, you must rediscover the Force10 switch/router in OpenManage Essentials. For information on

discovering devices, see the Dell OpenManage Essentials User's Guide at dell.com/

OpenManageManuals or the OpenManage Essentials context-sensitive help.