User's Manual

3. If the Proxy Settings window is displayed, provide the following:

a) In the Server Address field, type the proxy server address or name.

b) In the Port field, type the proxy port number.

NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy

server as an anonymous user.

c) If the proxy server requires authentication, select Proxy requires authentication, and then

provide the following information in the corresponding fields:

* Username — The user name must contain one or more printable characters, and must not

exceed 104 characters.

* Password — The password must contain one or more printable characters, and must not

exceed 127 characters.

* Confirm Password — Reenter the password. The password must match with the one provided

in the Password field.

d) Click Next.

The proxy settings are validated. If the validation is unsuccessful, verify the proxy settings and try

again or contact your network administrator for assistance.

e) In the Validation Successful dialog box, click OK.

The Installation Completed window is displayed.

NOTE: After the upgrade of SupportAssist, the Dell collection tools required by SupportAssist

are downloaded and installed in the background. If the collection tools are already installed on

the system, they are automatically migrated to a version compatible with SupportAssist.

NOTE: The Service Contract column in the SupportAssist dashboard displays unknown for all

support cases created prior to the SupportAssist upgrade. Once an alert is received from the

device, the

Service Contract column is updated with the appropriate service contract type.

Uninstalling SupportAssist

To uninstall:

NOTE: Uninstalling SupportAssist also uninstalls the associated Dell collection tools. If the collection

tools are running during the uninstallation, a message is displayed.

1. On the OpenManage Essentials management server, click Start → Control Panel → Programs and

Features.

The Programs and Features window is displayed.

2. Select Dell SupportAssist, and then click Uninstall.

3. If the Programs and Features dialog box is displayed, prompting you to confirm the uninstallation,

click Yes.

SupportAssist and the associated system log collection tools are now uninstalled from your

OpenManage Essentials server.

NOTE: All device, case, service contract, and user-entered information are removed when you

uninstall SupportAssist. If you reinstall SupportAssist, it registers with the SupportAssist server as a

new client. The support case information that was generated prior to uninstalling SupportAssist is

not displayed.