User's Manual

Upgrading SupportAssist Using The SupportAssist Installation Package

To upgrade:

1. On the Dell OpenManage Essentials management server, right-click the SupportAssist installer

package, and select Run as administrator.

NOTE: UAC requires that the installation is performed with elevated privileges that are obtained

only through the Run as administrator option. If you are logged on to the OpenManage

Essentials server as an administrator, double-click the installer package to install SupportAssist.

However, ensure that you acknowledge the Open File - Security Warning dialog box to

proceed.

The Dell SupportAssist - InstallShield Wizard dialog box is displayed.

2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue?

prompt, click Yes.

The Preparing to Install dialog box is briefly displayed, and then the Resuming the Install Wizard for

SupportAssist dialog box is displayed.

3. Click Next.

The Install Wizard Completed dialog box is displayed.

4. Click Finish.

The SupportAssist application opens in a web browser and the First-Time Setup screen is displayed.

NOTE: After the upgrade of SupportAssist, the Dell collection tools required by SupportAssist

are downloaded and installed in the background. If the collection tools are already installed on

the system, they are automatically migrated to a version compatible with SupportAssist.

NOTE: The Service Contract column in the SupportAssist dashboard displays unknown for all

support cases created prior to the SupportAssist upgrade. Once an alert is received from the device,

the Service Contract column is updated with the appropriate service contract type.

Upgrading SupportAssist Using The OpenManage Essentials Installer

Package

To upgrade:

1. Double-click the OpenManage Essentials executable file.

The Dell OpenManage Install screen is displayed.

NOTE: If SupportAssist is already installed on the system, by default, the Dell SupportAssist

option is selected and grayed out.

2. Click Install.

The Welcome to Dell SupportAssist Installer window is displayed.