User's Manual

11. In the Installation Completed window, select Launch SupportAssist and click Finish.

The SupportAssist application opens in a web browser and the First-Time Setup dialog box is

displayed. The SupportAssist application installed on the system registers with the SupportAssist

server hosted by Dell, and sends the registration confirmation email to your primary contact. If you

do not receive the SupportAssist application registration email, move the mouse pointer over the

Help link at the top-right corner of the SupportAssist dashboard, and then click About. In the About

window, verify if a Client ID value is specified. If the Client ID value is not specified, it indicates that

the registration was unsuccessful. To ensure that the registration is successful, follow the instructions

in Registration Failure.

After the installation of SupportAssist is completed, the following system log collection tools are

installed in the background:

– Dell System E-Support Tool (DSET) — Collection tool for Dell PowerEdge, Dell PowerVault NX

storage servers, and iDRAC7 devices.

– Dell Lasso — Collection tool for Dell PowerVault, Dell EqualLogic, EqualLogic FluidFS NAS, Dell

Chassis Management Controller (CMC), Dell Force10, Dell PowerConnect, blade server chassis,

Dell PowerEdge VRTX, and PowerVault MD series devices.

NOTE: If the collection tools are already installed on the system, they are automatically

migrated to a version compatible with SupportAssist.

NOTE: DSET and Lasso generate the system log collection from OpenManage Essentials-

managed Dell devices, then compress and upload it for use by Dell technical support to

diagnose issues. For information about the generated system log collection, see Accessing And

Viewing The System Log Collection.

To configure SupportAssist to monitor supported devices in the environment, after installing

SupportAssist, follow the instructions in Setting Up SupportAssist.