User's Manual

9. Provide the following information for the primary contact to whom Dell must send alert notifications,
case status notifications, and so on:
– Company Name — The company name must contain one or more printable characters, and must
not exceed 256 characters.
– Country/Territory — Select your country or territory.
– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and
must not exceed 50 characters.
– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and
must not exceed 50 characters.
– Phone Number — It must contain a minimum of 10 characters and must not exceed 50
characters.
– Alternate Phone Number — Optional, with the same requirements as the Phone Number.
– Email Address — Provide the email address in the [e-mail] format. It must contain a
minimum of five characters and not exceed 50 characters.
– Preferred Email Language — Select the desired language for SupportAssist email notifications.
– Receive email notification when a new support case is opened — Select the check box to
receive an email when SupportAssist creates a support case.
NOTE: After the installation of SupportAssist, you can update the primary contact information
and also provide a secondary contact information. If the primary contact is unavailable, Dell can
contact your company through the secondary contact. If both the primary and secondary
contacts are configured with valid email addresses, both receive SupportAssist emails. For
information about updating the contact information, see Viewing And Updating The Contact
Information.
10. Click Install.
The SupportAssist installation package is downloaded and installed.
NOTE: By default, SupportAssist is installed at C:\Program Files (x86)\Dell\Dell Integrated
Support.
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