User's Manual

– https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test
results are uploaded.
– https://ftp.dell.com/ — for new SupportAssist release information.
NOTE: To verify if the destinations are reachable, follow the instructions in Ensuring
Successful Communication Between The SupportAssist Application And The SupportAssist
Server.
• The following network ports must be open:
– On the management server: port 2607 for console launch, port 162 for SNMP, and port 443 for
SSL communication and SupportAssist update information.
– On the managed node: port 161 for SNMP and port 1311 for OMSA.
NOTE: For information about the other dependent ports, see the “Supported Protocols and Ports”
section in the Dell OpenManage Essentials User’s Guide at dell.com/openmanagemanuals.
Related Links
Minimum Requirements
Installing SupportAssist
You can install SupportAssist by downloading one of the following installation packages:
• Dell SupportAssist version 1.3 available at dell.com/SupportAssistGroup.
• Dell OpenManage Essentials version 1.3 available at delltechcenter.com/ome.
By installing SupportAssist, you agree to the Dell End User License Agreement — Type A, available for
review at dell.com/softwarelicenseagreement; and the Dell Privacy Policy available for review at
dell.com/privacy. The use of SupportAssist is also subject to the terms of the Service Agreement and
Terms and Conditions of Sale.
Related Links
Installing SupportAssist Using The SupportAssist Installation Package
Installing SupportAssist Using The OpenManage Essentials Installation Package
Installing SupportAssist Using The SupportAssist Installation Package
To install:
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